Telecommunications

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Low-income households are at risk of losing access to affordable telecommunications services in a rapidly changing and increasingly deregulated marketplace. NCLC advocates for continued strong consumer protections, low-income discount programs, and equal access to broadband and wireless services.

For additional information on consumer issues related to the Telephone Consumer Protection Act, please visit our Robocalls & Telemarketing issues page.

Policy Analysis

Telecommunications Policy Briefs, Reports & Press Releases

  • Press Statement of National Consumer Law Center attorney Olivia Wein Regarding Commissioner Clyburn Stepping Down from the FCC, April 17, 2018
  • Issue Brief: How the Lifeline Program Can Help Vulnerable Consumers Connect to Voice and Internet Service after a Natural Disaster, March 2018
  • Press Release: Advocacy Groups Urge FCC to Step Back From Radical Proposals that Will Jeopardize Affordable Voice and Internet for Millions of Low-Income Veterans, Families with Children, and Older Adults, Feb. 21, 2018
  • Press release: FCC Proposed Changes Would Undermine Lifeline, a Key Program that Helps to Close the Digital Divide, Nov. 14, 2017
  • Press Release: Rep. Austin Scott’s (R-GA) Bills Undercut Lifeline, Limiting Economic and Education Opportunities for Low-Income Families, June 21, 2016
  • Press Release: FCC votes to modernize Lifeline program, Mar. 31, 2016
  • Press Release: FCC’s Lifeline Proposal Would Bring Affordable Broadband Internet to Low-Income Households, Mar. 8, 2016
  • Press Release: NCLC Advocates Support Broadband Adoption Act of 2015, June 1, 2015
  • Press Release: Statement Regarding FCC Proposals to Modernize Lifeline: Low-Income Phone Program Would Include Broadband Internet, May 28, 2015
  • Press Release: FCC Announces Proposed Ruling Protecting Consumers from Unwanted Robocalls and Texts to Cell Phones, May 28, 2015
  • Press Release: 60,000 consumers tell the FCC: No robocalls to my cellphone, Feb. 19, 2015
  • Press statement re: FCC Set to Open Floodgates for Robocalls to Cell Phones, Jan. 26, 2015
  • Press statement re: rural rate floor, April 25, 2014
  • Press Statement re: the Broadband Adoption Act of 2013, April 23, 2013
  • Issue Brief on MA H.4216 Bill that Would Strip Existing Consumer Protections from Telephone Landline Customers and Prohibit State from Implementing Future Protections for Wireless Consumers, July 6, 2012
  • Issue Brief on the New Hampshire SB 48 Bill that Would Strip Existing Consumer Protections from Telephone Landline Customers and Prohibit State from Implementing Future Protections for VoIP Consumers, May 11, 2012
  • Statement re: FCC's Lifeline Reform: Must Ensure Access to Full Benefits for All Eligible Low-Income Consumers, January 9, 2012

Telecommunications Comments and Testimony

Telecommunications Letters

Additional Resources