Stay Connected

All customers regardless of income deserve uninterrupted access to home heating and energy, electricity, phone, and broadband internet service. The goal of Project Stay Connected is to maintain these essential services for all low-income customers by providing expert support and training opportunities to front-line social service workers and advocates. Additionally, NCLC advocates for consumer-friendly public policy reforms related to bill assistance programs and credit and collections practices. Currently Project Stay Connected is offered in Massachusetts and Illinois.

MA Utility Consumer Rights Course

Free course for advocates and front line social service workers detailing the eligibility requirements for utility discounts, how to prevent service from being shut off, how to restore service if it has been terminated, and how to manage past due balances. Recording and resources available.

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Questions about Massachusetts or Illinois utility rights trainings or issues:

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From the NCLC Digital Library

Access to Utility Service

Delivery of electricity, gas, water, and telecommunications services are some of the biggest problem areas for consumers today. Skyrocketing prices, de-regulation, and widespread terminations all make access to utility service an area essential to a consumer law practice.

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Project Stay Connected is made possible through the generous support of the Boston Foundation, and an anonymous funder.

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