In this course, advocates and front-line social service workers who assist low-income, Massachusetts consumers learn the eligibility requirements for utility discounts, how to prevent service from being shut off, how to restore service if it has been terminated, and how to manage past due balances.
Throughout the year, NCLC staff periodically offers this free course live. The most recent recording of the course, as well as the accompanying materials, will be available on this page at all times.