Webinars & Videos

Bankruptcy Issue Spotting and Debt Settlement Red Flags: Practical Guidance for Attorneys

^{March 24, 2026}

This webinar equips attorneys with practical tools for evaluating when bankruptcy can serve as an effective strategy to stop public housing evictions, unwind certain foreclosures, discharge student loan debt, halt wage garnishments, and address other urgent financial issues. Originally presented with the Social Law Library.

The Tenant Advocate’s Consumer Toolkit: Fighting Fees, Debt, and Barriers to Rental Housing

^{March 17, 2026}

This training equips advocates and attorneys with consumer protection tools to support renters facing tenant screening issues, rental housing junk fees, and rental debt collection. Participants will learn how to use consumer law tools including the FDCPA, FCRA, and UDAP statutes to identify legal claims and challenge predatory practices. The session explores real-world applications for issue spotting and litigation and notes models for state-level protections. Originally presented with the Social Law Library.

The Rise of Home Equity “Investment” Loans: Navigating High-Cost Equity Products and Consumer Protections

^{March 10, 2026}

This webinar uncovers the predatory mechanics of HEIs—from deceptive marketing and repayment triggers to the devastating balloon payments that catch homeowners off guard. Participants will gain practical advocacy tools to advise homeowners, identify these loans, challenge the products litigation, and support emerging policy reforms. Originally presented with the Social Law Library.

NCLC Digital Library Practice Suite Webinar: Student Loans

^{October 20, 2025}

In this session, you learn how to optimize the NCLC Digital Library’s vast collection of legal tools and resources to pinpoint exactly what you need to defend your clients.

Using Data to Deliver Water Affordability

^{June 24, 2025}

Join the Water Center at Penn, NRDC, NCLC and the Mayors Innovation Project for a timely webinar that highlights successful local models for using data matching to enroll eligible residents in low-income water discount programs.

NCLC Digital Library Toolbox Webinar: Medical Debt

^{May 12, 2025}

Join NCLC for an introduction to the NCLC Digital Library Medical Debt Toolbox—a collection of resources from NCLC designed to help you navigate the complicated world of medical debt.

NCLC Digital Library Toolbox Webinar: Housing Topics

^{April 15, 2025}

This webinar focuses on community solar, which provides an opportunity to bring clean energy within reach of those for whom rooftop solar is not a feasible or economic option.

Energy and Utility Consumer Protections

^{March 25, 2025}

As more families adopt rooftop or community solar, reports of deceptive sales practices and installation problems have increased. This course teaches the basics to help your clients avoid bad actors and address problems when they arise, and provides practical advice on getting the best result possible for your client. Originally presented with the Social Law Library.

Fraud Fighters: A Beginner’s Guide to Protecting Consumers from Payment Scams of all Stripes

^{March 18, 2025}

This beginner-friendly training provides an overview of consumer rights and remedies for consumer losses from electronic debits (Electronic Funds Transfer Act), wire transfers (UCC), check frauds (UCC), credit card losses (Fair Credit Billing Act), and theft of benefits from EBT cards (Quest rules and state laws). Originally presented with the Social Law Library.

Rising from the Dead: Tackling Zombie Second Mortgages

^{March 11, 2025}

Zombie second mortgages are loans that have been dormant for years, with little or no communication with the borrower, that resurface threatening to foreclose unless the loan, plus interest and fees, are paid off in full. This webinar looks at how and zombie second mortgages emerge and what advocates can do to help borrowers. We examine real-life fact patterns and strategies that have worked to help keep borrowers in their homes. Originally presented with the Social Law Library.

ABCs of Student Loans: Getting Started on Student Loan Cases

^{March 4, 2025}

This webinar introduces advocates to student loan borrower representation and focuses on the basics of the student loan system, including determining what type of loans a borrower has; what the status of those loans are; and issue-spotting for common borrower problems related to repayment, collection, loan cancellation and more. Originally presented with the Social Law Library.

Community Solar: Expanding Access and Safeguarding Low-Income Families

^{December 3, 2024}

This webinar focuses on community solar, which provides an opportunity to bring clean energy within reach of those for whom rooftop solar is not a feasible or economic option.

Navigating Student Loan Repayment: Military and Veteran Borrowers

^{September 10, 2024}

Join the Federal Student Loan Ombuds Office, Student Veterans of America, Veterans Education Success, Military Officer Association of America, Disabled American Veterans, Paralyzed Veterans of America, and NCLC to learn how to navigate repayment, PSLF, disability discharges, and more.

Nursing Home Debt Collection Against Residents, Caregivers, and Other Third Parties

^{July 23, 2024}

This webinar, hosted by the National Center on Law & Elder Rights, looks at expensive long-term nursing home care. While most older adults rely on Medicare and Medicaid to help pay for their care, these programs often come with significant out-of-pocket expenses and bills for residents to cover.

Effective Collaborations: Legal Services & Community Economic Development

^{July 17, 2024}

In this July 17th webinar, advocates provided a short overview of economic development and neighborhood stabilization players, as well as some background about legal services programs before delving into several examples of fruitful collaborations.

Student Loan Toolkit Training

^{June 18, 2024}

The Student Loan Legal Aid Coalition provided a training on NCLC’s Student Loan Toolkit.

Credit, Debt, and Foreclosure -Consumer Law Basics

^{May 3, 2024}

This free, four-part consumer debt program provided the knowledge attorneys need to assist low-to-moderate-income clients.

Parent PLUS Student Loan Training

^{April 16, 2024}

The Student Loan Legal Aid Coalition provided a training on Parent PLUS student loans.

Student Loan Updates & FAQ Training

^{March 19, 2024}

The Student Loan Legal Aid Coalition provided a training on student loan updates and answered frequently asked questions.

Massachusetts Utility Consumer Rights Course

^{February 29, 2024}

This course covered the eligibility requirements for utility discounts; how to prevent service from being shut off; how to restore service if it has been terminated; and how to manage past due balances.

Policy Reform Post-Tyler v. Hennepin County

^{December 5, 2023}

This webinar, hosted by the National Association of Consumer Advocates (NACA) provided a general overview of patients’ rights against surprise medical bills under the NSA, focusing on privately insured and uninsured patients.

No Surprises Act: What You Should Know About Surprise Billing Protections

^{November 9, 2023}

This webinar, hosted by the National Association of Consumer Advocates (NACA) provides a general overview of patients’ rights against surprise medical bills under the NSA, focusing on privately insured and uninsured patients.

Zombie Second Mortgages

^{October 31, 2023}

Andrea Bopp Stark spoke with South Carolina Legal Services about Zombie Second Mortgages and how they affect homeownership and financial well being.

Big But Brief: Challenges to Sustainable Homeownership Among Black Adults

^{October 11, 2023}

This video, part of Columbia Aging Center’s Age Boom Academy 2023, looks at challenges to sustaining homeownership, issues concerning heirs’ property, property tax foreclosures, and predatory investors and speculation in Black communities.

Policy Change to Prevent Property Tax Foreclosures: Reducing Tax Burdens, Promoting Racial Equity, and Protecting Older Adults

^{October 10, 2023}

Many states will be re-writing their property tax foreclosure laws in the wake of the Supreme Court’s decision in Tyler v. Hennepin County. This session dives into the most impactful policy solutions to reduce the tax burdens on older adults, low-income people, and people of color, leaving you with actionable steps to work for change in your community.