This webinar will cover the basics of the Home Energy Assistance Program (HEAP) [formerly referred to in Massachusetts as LIHEAP] and walk through important updates and changes to expect in HEAP and weatherization in the 2026-2027 program year.
TIME: 12:00 – 1:30 PM In this course, advocates and front-line social service workers who assist low-income, Massachusetts consumers learn the eligibility requirements for utility discounts, how to prevent service from being shut off, how to restore service if it has been terminated, and how to manage past due balances.
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