Open Energy and Utility Q&A Hour: Assisting Language-Diverse Communities

For this Q&A, NCLC Stay Connected staff were joined by Kiera Alventosa, Energy Democracy Organizer at GreenRoots Inc. and Sari Kayyali, Microgrids Manager at GreenRoots Inc. Kiera and Sari began with a 20-30 minute presentation discussing the main barriers that language diverse communities experience when accessing  utility service, applying for discount rates, and enforcing disconnection protections. They then walked through some possible solutions, tips and tricks to help clients through these processes. We then opened the floor for questions and comments.

Q&A Hours are intended to be less formal opportunities for advocates to learn, ask questions, and share what they are seeing through their work on the ground, which is invaluable to NCLC policy advocacy work. Any questions or comments about energy and utility issues in Massachusetts are welcome; they do not have to be about the topic directly.

SPEAKERS: Kiera Alventosa, Energy Democracy Organizer at GreenRoots Inc.; Sari Kayyali, Microgrids Manager at GreenRoots Inc.