Consumer Protection & Regulatory Issues

Low-income households need stronger consumer protections and regulatory policies to prevent service terminations and other threats to affordable and continuous utility services.

Administrative & Regulatory Outcomes

Policy Briefs, Reports & Press Releases

  • Full Utility Credit Reporting

-Issue Brief Full Utility Credit Reporting: Risks to Low Income Consumers, July 2012
-Presentation to National Association of Regulatory Utility Commissions, June 2010
-Report: Full Utility Credit Reporting: Risks to Low Income Consumers, Dec. 2009

  • Resource Guide for Financial Help w. Utility Bills in MA
  • Report: Guide to Intervening in State Public Utility Proceedings, May 2003
  • Report: Tracking the Home Energy Needs of Low-Income Households Through Trend Data on Arrearages and Disconnections, May 2004
  • Press Release: Increased Utility Debt Threatens Universal Access to Utility

Policy Analysis

  • Group letter to the ACEEE rejecting characterization of prepaid utility service as an energy efficiency program, March 22, 2017
  • Group letter to the U.S. Senate Energy and Natural Resources Committee in support of the nomination of Ron Binz as Chairman of the Federal Energy Regulatory Commission, July 9, 2013
  • Press Release and Advocates' Letter to the FCC in support of The National Association of State Utility Consumer Advocates' Recommendation for FCC to Reject Industry's ABC Plan, September 15, 2011
  • Comments and Reply Comments of the Iowa Bureau of Energy Assistance regarding Prepaid Meters, August 2011
  • Using Nontraditional Credit Information: Boon or Bane? Do Alternative Credit Scores and Credit Reports Really Help Low-Income Consumers?, June 2009
  • Comments of Massachusetts Energy Directors Association and Low-Income Weatherization and Fuel Assistance Network - Investigation into Expanding Low-income Consumer Protections and Assistance, March 28, 2008

Additional Resources