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Energy, Water, and Communications Priorities for COVID Relief

Federal Deception Law

Federal Deception Law

Covers key federal standards preventing marketplace deception and federal and parallel state remedies for violations. Special chapter on the TCPA.

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  Stop Unwanted Robocalls! 

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Robocalls compromise privacy and public safety, undermine the federal Lifeline telecommunications program by using up low-income consumers’ limited minutes, and subject vulnerable consumers to harassing and intrusive telemarketing and debt collection tactics. NCLC works to defend and strengthen consumer laws, particularly the federal Telephone Consumer Protection Act (TCPA), to protect consumers from abusive and illegal practices.

State-by-State Robocall Data (2020)

The problem is worse than it seems. American consumers received an estimated 45,866,949,500 robocalls in 2020. Check the map. Click on your state to see just how many robocalls were made to your friends and neighbors last year. Many of these calls were made illegally to cell phones without consent.



Source: YouMail, Robocall Index (2021)

Congress and the Federal Communications Commission have taken aim at scam and spoofed (disguised number) calls but have given less attention to much-needed consumer protections from some of the largest banks’, telemarketers’, and debt collectors’ robocalls. Data shows that large banks and credit card companies consistently rank among the top sources of robocalls. Legitimate businesses making illegal calls to cell phones without consent has led to 2019 being the worst year on record for robocalls.

Companies appearing more than once made outbound calls from multiple numbers. Source: YouMail, Robocall Index (2021)

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