//Robocalls & Telemarketing

Robocalls & Telemarketing


Federal Deception Law

Federal Deception Law

Covers key federal standards preventing marketplace deception and federal and parallel state remedies for violations. Special chapter on the TCPA.

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Robocalls compromise privacy and public safety, undermine the federal Lifeline telecommunications program by using up low-income consumers’ limited minutes, and subject vulnerable consumers to harassing and intrusive telemarketing and debt collection tactics. NCLC works to defend and strengthen consumer laws, particularly the federal Telephone Consumer Protection Act (TCPA), to protect consumers from abusive and illegal practices.

Take Action: Tell the FCC and Congress to keep strong rules in place to stop these unwanted robocalls to cell phones.

State-by-State Robocall Data (2018)

The problem is worse than it seems. Click the map and hover over your state to see just how many robocalls were made to your friends and neighbors last year (total appears below the map). Many of these calls were made illegally, to cell phones without consent.

Source: YouMail, Robocall Index (2018)

The Federal Communications Commission has taken aim at scam and spoofed (disguised number) calls but receives frequent requests for exemptions from consumer protection laws from some of the largest banks, telemarketers, and debt collectors. Data shows that large banks and credit card companies consistently rank among the top sources of robocalls. Legitimate businesses making illegal calls to cell phones without consent has led to 2018 being the worst year on record for robocalls.

Companies appearing more than once made outbound calls from multiple numbers. Source: YouMail, Robocall Index (2019)

Take Action!
Have you or a loved one been harassed by a bank or debt collector with robocalls to your cell phone? Help #EndRobocalls.

Tell the FCC and Congress to keep strong rules in place to stop these unwanted robocalls to cell phones.





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Policy Analysis

Policy Briefs, Reports & Press Releases

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Comments and Testimony

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  • Amicus brief in Salcedo v. Hanna in support of plaintiff-appellee’s petition for rehearing and rehearing en banc, Sept. 25, 2019
  • Amicus brief in Evans v. Pennsylvania Higher Education Assistance Agency (United States Court of Appeals for the Eleventh Circuit) arguing that the definition of automated telephone dialing systems (ATDS) under the TCPA should include devices that are able to store numbers and redial them automatically, April 1, 2019
  • Amicus brief in Glasser v. Hilton Grand Vacations Company, LLC. (Federal District Court of Appeals for the Eleventh Circuit) arguing that a robocalling telemarketer should not be permitted to evade the consumer protections of the TCPA by inserting a useless dialing agent in the middle of the process, January 24, 2019