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Telecommunications

Telecommunications

Low-income households are in jeopardy of losing access to affordable telecommunications services in a rapidly changing and increasingly deregulated marketplace.

Over the past two decades, the world of telecommunications has changed radically. Today, residential consumers -- especially low-income and small-volume consumers -- are left to fend for themselves when purchasing deregulated telecommunications services. No longer does “Ma Bell” provide telephone equipment, local access, and long-distance services to the vast majority of Americans. Instead, a bewildering array of companies provide equipment, local access, toll call and long-distance service, cellular telephones and service, pre-paid phone cards, DSL, Internet access, and other products and services. Most consumers cannot begin to decipher their multi-page monthly bills, and virtually no one, not even a skilled advocate, fully understands the myriad terms, prices, and conditions buried in regulatory documents filed by telecommunications companies.

Policy Analysis

Telecommunications Policy Briefs, Reports & Press Releases

  • Press Statement re: the Broadband Adoption Act of 2013, April 23, 2013
  • Issue Brief on MA H.4216 Bill that Would Strip Existing Consumer Protections from Telephone Landline Customers and Prohibit State from Implementing Future Protections for Wireless Consumers, July 6, 2012
  • Issue Brief on the New Hampshire SB 48 Bill that Would Strip Existing Consumer Protections from Telephone Landline Customers and Prohibit State from Implementing Future Protections for VoIP Consumers, May 11, 2012
  • Statement re: FCC's Lifeline Reform: Must Ensure Access to Full Benefits for All Eligible Low-Income Consumers, January 9, 2012

Telecommunications Comments and Testimony

Telecommunications Letters

Additional Resources