Consumer Resources for Scam Calls and Texts
What should you say to a scam caller? Nothing! Learn more about identifying and reporting scam calls and texts.
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USA Today: 'Stop scam calls:' What the federal government is doing to halt illegal robocalls
Originally appearing in USA Today on July 19, 2023, Terry Collins discusses Operation Stop Scam Calls, a new campaign intended to make it harder for fraudsters accused of scamming millions of Americans in robocall and telemarketing schemes to contact everyday Americans. The article references NCLC and the Electronic Privacy Information Center’s (EPIC) report, Scam Robocalls:…
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FCC & State Attorneys General Warn Consumers of Increased Risk of Student Loan Debt Scam Robocalls and Robotexts
The FCC’s Robocall Response Team and the Attorneys General of Illinois, Massachusetts, Michigan, and New Hampshire are teaming up to warn consumers about a potential rise in student loan debt scam robocalls and robotexts in the wake of the recent Supreme Court decision in Biden vs. Nebraska. This decision, which relates to the Department of…
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Comments Urging the FCC to Prohibit the Temporary Rental of Numbers to Reduce Scam and Illegal Telemarketing Calls
The National Consumer Law Center (NCLC), on behalf of its low-income clients, and the Electronic Privacy Information Center, applaud the Federal Communication Commission (Commission or FCC) for its continuing attention to the persistent problem of illegal calls. The Commission is encouraged to continue to develop systemic solutions, including many that are proposed in this docket.…
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Consumer Groups Urge FCC to Require Telecom Providers to Stop Scam Calls
While the Commission has undertaken several efforts to mitigate scam robocalls over the last twenty years, in particular since the TRACED Act, the number of illegal robocalls, as well as estimated consumer losses from these calls, continues to grow. We urge the Commission to change the incentive structures that encourage providers to facilitate illegal call…
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Comments Urging FCC to Create Incentives for Providers to Stop Transmitting Scam Calls
The Electronic Privacy Information Center (EPIC), and the National Consumer Law Center (NCLC) on behalf of its low-income clients, filed reply comments to encourage the Commission to prioritize protecting consumers from widescale, automated fraud facilitated through robocalls placed through the U.S. telephone network. Advocates urge the Commission to create meaningful incentives to all providers to…
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Elements of Proving Express Invitation or Permission for Texts
A December 14, 2022 PowerPoint presentation before the FCC, presented by Margot Saunders and Carolyn Carter at the National Consumer Law Center and Chris Frascella at the Electronic Privacy Information Center (EPIC), covers the following: DNC rules apply to text messages (we are not talking about 227(b) rules) TCPA’s requirements for prior express invitation or…
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Consumers' Checkbook: Margot Saunders Discusses a New FCC Rule that Requires Phone Companies to Block Some Robotexts
Airing on May 11, 2023, Herb Weisbaum invites Margot Saunders to discuss new Federal Communication Commission rules and what more can be done to protect consumers from unwanted and illegal robocalls and texts. “The FCC needs to identify a way of regulating those texts and limiting the texts that contain those links that have not…
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FCC Must Do More to Block Unlawful Text Messages
Advocacy groups are urging the Federal Communications Commission (FCC) to take more aggressive action to block unlawful text messages.
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Broadband Breakfast: Margot Saunders Debates the Best Methods of Stopping Illegal Calls with Industry Representatives
On Mar. 22, 2023, Margot Saunders joined a Broadband Breakfast Live Online event to discuss how the current industry and regulatory fight against illegal robocall traffic is failing to make a meaningful dent in the problem. “Robocalls have completely undermined the value of the U.S. telephone system. The system is losing value and that’s hurting…
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More than a Dozen Consumer and Privacy Groups Urge FCC to Stop Unwanted Text Messages
Advocates say Commission must act to preserve and expand protections against unwanted, dangerous, or illegal text messages WASHINGTON – The National Consumer Law Center (NCLC) and the Electronic Privacy Information Center (EPIC), along with sixteen other national and state consumer and privacy groups representing a broad swath of individual telephone subscribers across the United States,…
