Utility Consumer Protections & Bill Payment Assistance Archives

Request of the Office of Attorney General, Office of Ratepayer Advocacy for Investigation into the Effect of the Individual Residential Supply Market on Low-Income Ratepayer Assistance Programs

January 10, 2020

Consumer organizations write this letter to strongly support the above-referenced request for an Investigation into the Effect of the Individual Residential Supply Market on Low Income RatepayerAssistance Programs, which was submitted to the Department by the Attorney General onDecember 17, 2019. We urge the Department to open the requested investigation promptly andto devote adequate resources…

Powerpoint for Testimony in Support of MD S.B. 686, Residential Electricity and Gas Supply Billing Information—Reports

February 11, 2020

Most consumers pay more for competitive supply than they would have paid for service from their utility companies. And the very small number of consumers who do manage to save money see only minor savings.

NCLC and NRDC Comments Regarding Expedited OMB Review and Public Comment on Low Income Household Water Assistance Program Data Collection

December 21, 2021

NCLC and Natural Resources Defense Council comments in response to the OCS’s notice of expedited OMB review of data collection for the Low Income Household Water Assistance Program (LIHWAP) reports.

Mantener La Calefaccion y Las Luces Encendidas: Para Los Residentes De Massachusetts

December 1, 2013

Spanish language utility advocacy flyer.

Low-Income Utility Bill Assistance Program Design In the Age of COVID-19

May 27, 2020

Powerpoint presented during a webinar series on the impact of COVID-19 on utility ratemaking.

Letter to U.S. Dept. of Health and Human Services Regarding Implementation of the Low-Income Drinking Water and Wastewater Emergency Assistance Program

February 10, 2021

The National Consumer Law Center and Natural Resources Defense Council write to you to respectfully offer recommendations regarding the implementation of the Low-Income Drinking Water and Wastewater Emergency Assistance Program in the recently enacted Consolidated Appropriations Act, 2021, and to urge you to make these funds available to states and Tribes as soon as possible.

Keeping the Heat and Lights on for Massachusetts Residents

January 1, 2013

Brochure on Massachusetts utility rights & programs.

Joint Comments on Tier 2 Proposal to Eliminate the Customer Account Number Requirement

April 2, 2020

On February 5, 2020, the Department of Public Utilities (the “Department”) issued a Hearing Officer Memorandum (“Memorandum”), requesting comments on a series of Tier One and Tier Two proposals that are part of the Department’s ongoing investigation into initiatives to promote and protect consumer interests in the retail electric competitive supply market.

FY 2020 Appropriations for the HHS Low Income Home Energy Assistance Program

June 3, 2019

The federal Low Income Home Energy Assistance Program (LIHEAP) is the cornerstone of government efforts to help needy seniors and families stay warm and avoid hypothermia in the winter, as well as stay cool and avoid heat stress (even death) in the summer. LIHEAP is an important safety net program for low-income, unemployed and underemployed…

Final Judgment in CA v. Renovate America

July 31, 2019

Final judgment in Superior Court of California, County of Riverside, in California v. Renovate America Inc.

Executive Summary: Protecting Seriously Ill Consumers from Utility Disconnections

February 24, 2021

Executive Summary for Protecting Seriously Ill Consumers From Utility Disconnections

Congress Must Act: Millions of Families Are At Risk of Losing Utility Service During the COVID-19 Crisis

February 25, 2021

Congress must act promptly to avoid putting the health and safety of millions of households atgrave risk and stop utility service terminations.

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