Massachusetts HEAP Cold Relief Brochure '25-'26
Each year, Massachusetts publishes a brochure with key information on the state’s HEAP cold relief efforts.
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Student Loan Help Video Series
Student loan borrower help video series explains repayment options as rapid changes in policy, and funding create confusion.
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Getting Calls from Fake Debt Collectors?
You get a call out of the blue. The caller insists you owe money and says you’ll be arrested if you don’t pay immediately. You have no idea what she’s talking about. What do you do? The FTC says that Global Circulation, Inc. (which did business using names like Consumer Impact Recovery and Total Mediation Solutions) used…
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Fast Facts: CFPB by the Numbers
The CFPB has returned $21 billion+ in the forms of monetary compensation, principal reductions, canceled debts, and other consumer relief resulting from CFPB enforcement ($19.6 billion) and supervisory ($1.4 billion) work to more than 205 million consumers or consumer accounts. Learn more about the CFPB’s work by the numbers.
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FAQs: Can a Nursing Home Force a Resident’s Family and Friends to Pay the Bill?
Many nursing homes try illegal strategies to frighten family members or friends into paying the bill. Don’t be intimidated.
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Consumer Resources for Scam Calls and Texts
What should you say to a scam caller? Nothing! Learn more about identifying and reporting scam calls and texts.
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My School Has Closed--What Do I Do Now?
This one-pager helps students who are attending a school that closed or is about to close figure out what to do next with their federal and private loans.
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How to File a Complaint With the Consumer Financial Protection Bureau (CFPB) About Credit Repair
Anyone can file a complaint with the CFPB and there are two ways to file: Over the phone and Online. This resource outlines the steps to take to submit comment and provides tips to completing the forms.
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FCC & State Attorneys General Warn Consumers of Increased Risk of Student Loan Debt Scam Robocalls and Robotexts
The FCC’s Robocall Response Team and the Attorneys General of Illinois, Massachusetts, Michigan, and New Hampshire are teaming up to warn consumers about a potential rise in student loan debt scam robocalls and robotexts in the wake of the recent Supreme Court decision in Biden vs. Nebraska. This decision, which relates to the Department of…
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How to Stop EasyPay Finance/TAB Bank Automatic Debits from Your Bank Account
You have two separate options for stopping preauthorized recurring debits from your bank account. You may want to use both. For more information, visit the website of the Consumer Financial Protection Bureau: How do I stop automatic payments from my bank account? IMPORTANT: Stopping debits from your bank account does not stop your obligation to make payments…
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