Lanette Smith joined the National Consumer Law Center team in 2025. As the Boston Office Operations Coordinator, she provides administrative and operational assistance to staff. Lanette came to NCLC with a strong background in operations management and administration. She started her career in regenerative agriculture, including nonprofit work focused on equitable access and strengthening local…
Oliver joined the National Consumer Law Center in 2025 as part of the Operations team. He supports the Advocacy staff including the Litigation team. He graduated from Tufts University in 2023 with a B.A. in Sociology and International Relations. Before joining NCLC, he worked in immigration and asylum law in Boston, helping to ensure people…
Patrick Crotty is a senior attorney at the National Consumer Law Center (NCLC) focusing on the Telephone Consumer Protection Act and related issues. Prior to joining NCLC, he worked in the Consumer Protection Division of the Florida Attorney General’s Office. He also was an associate in the Law Office of Scott D. Owens litigating consumer…
Diane Thompson is deputy director and chief advocacy officer at the National Consumer Law Center.
Nick joined the National Consumer Law Center in 2023 in a part-time capacity and became full-time in 2024. He helps NCLC advocates with research and organization and with finalizing and editing documents and reports. He also vets attendees for NCLC & NACA’s conferences and helps with technical and review tasks as needed. Nick graduated from…
Jennifer Wagner is a senior attorney and member of the National Consumer Law Center’s (NCLC) litigation team. As a senior attorney, she litigates class actions and impact cases to advance consumer rights across the country. Jennifer also is a contributing editor to the NCLC Consumer Class Actions, Fair Credit Reporting, and Unfair and Deceptive Acts…
Cristina McFadden joined NCLC as Fundraising and Donor Relations Manager, where she works to raise funds, enhance donor stewardship and increase the engagement of NCLC’s valued supporters. Cristina comes to NCLC with more than a decade of experience in fundraising and donor communications at Harvard University, and she is thrilled to be part of NCLC’s…
Ella joined the National Consumer Law Center in 2023 and aids the Operations and Communications teams in creating and designing digital content. She also provides technical support to staff and assists with the website. Ella’s background is in graphic design, food justice, and sustainability. She has a Bachelor’s Degree in Studio Art with minors in…
Shennan Kavanagh joined the National Consumer Law Center’s (NCLC) litigation team in 2023, and became the Director of Litigation in January 2024. She litigates class actions and impact cases to advance NCLC’s mission to promote economic justice for low income consumers. She is a contributing author to NCLC’s Consumer Class Actions treatise and is a…
Charles Delbaum is a senior attorney at the National Consumer Law Center (NCLC) focusing on class action litigation and has been counsel in scores of consumer class action cases that have been brought to a successful conclusion. He has also co-authored and edited many editions of NCLC’s Consumer Class Actions manual, including the recent Eleventh…
Anna Anderson is a staff attorney at the National Consumer Law Center (NCLC), focusing on student loans, nursing home debt, and medical debt stemming from incarceration. She is the co-founder of the National Coalition of Nursing Home Debt Defense Advocates and works with lawyers nationwide to help stop illegal and abusive debt collection practices in…
John Rao is a senior attorney with the National Consumer Law Center (NCLC) focusing on consumer credit, mortgage servicing, and bankruptcy issues. He appears frequently as a panelist and instructor at bankruptcy and consumer law trainings and conferences, serves as an expert witness in court cases, and provides testimony, comment and assistance to members of…
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