Stay Connected Archives

Massachusetts LIHEAP Open Energy & Utility Q&A Hours

October 17, 2022

Q&A Hours are an informal, virtual space for folks in Massachusetts who work with low-income utility customers to gather with NCLC staff attorneys and other experts and ask questions about specific issues their clients are facing, ask general questions about MA utility law or the Utility Rights Course training materials, share information about what they are seeing in the field, and/or share recommendations with fellow advocates.

Utility Help in Massachusetts

March 13, 2025

Listing of resources to help Massachusetts consumers.

Presentation: Utility Consumer Rights Course

September 25, 2025

Outline of a utility consumer rights training, part of the Massachusetts Law Reform Institute Basic Benefits training series.

Utilities Advocacy for Low-Income Households in Massachusetts (2019 4th Edition)

January 1, 2019

This manual is written both as training material that NCLC distributes to trainees in connection with the basic utility rights trainings we deliver in Massachusetts, as well as a free-standing handbook for those who help clients with their utility problems but who cannot attend the training.

Mantener La Calefaccion y Las Luces Encendidas: Para Los Residentes De Massachusetts

December 1, 2013

Spanish language utility advocacy flyer.

Keeping the Heat and Lights on for Massachusetts Residents

January 1, 2013

Brochure on Massachusetts utility rights & programs.

Brief: Consumer Protections in the Affordable Connectivity Program

June 16, 2022

As of June 2022, the Affordable Connectivity Program (ACP) has been live for six months, providing monthly discounts on the internet bills and device costs of over 12.4 million households in the United States. This Issue Brief summarizes the most important provisions of the ACP from a consumer protection perspective.

Assisting MA Victims of Crime and Domestic Violence Survivors Who Are Having Problems Establishing a New Account or Paying Utility Bills

May 28, 2019

While Massachusetts does not have any laws or policies specifically designed to help address problems with utility bills if the consumer was a crime victim or domestic violence survivor, there are some tools that can prove very helpful for advocates to assist clients.

Energy, Utilities, & Telecommunications

One in three households in the United States struggles to afford their home energy bills. Among Black and Latino households, those numbers are even larger. NCLC works to make home energy and utility service affordable and available for all, while also expanding access to energy-saving technology and supporting the fight against climate change.

Massachusetts Utility Consumer Rights Course