Through Stay Connected, NCLC attorneys Charlie Harak and Jenifer Bosco are offering free virtual trainings for advocates and front-line social service workers who work with low-income, Massachusetts clients to help residents avoid termination of their utility services. Advocates learn the eligibility requirements for electric utility discounts, how to prevent service from being shut off, and how to restore service if it was terminated. The training lasts about 90 minutes with a short break, and is presented on Zoom.

Advocates can request a live virtual training by e-mailing In your initial email please give us an idea of when you would like the training to take place (we need a minimum of three weeks to plan). A copy of NCLC’s Utilities Advocacy for Low-income Households in Massachusetts and other course materials are available for download below, and will also be sent out prior to the live training.

A past recording of the training can also be watched online below. Viewers of the online training video should download the handouts referenced throughout the training, also available below.

Stay Connected Materials


If you view the training online, please fill out the evaluation form here.


List of Handouts

Consumer Education Brochures (English and Spanish)

Additional Materials