Borrowers Advised to “Dial Before You File” to Know if Your Loans are in Default and Your Refund Is at Risk.
Read More about Advocates Warn Student Loan Borrowers: The Government May Seize Your Tax Refund
This presentation covers the basics of the Home Energy Assistance Program (HEAP) [formerly referred to in MA as LIHEAP] and walks through important updates and changes to expect in HEAP and weatherization for the 2025-2026 program year. In addition, the speakers go through some best practices for the application process as well as common errors…
Each year, Massachusetts publishes a brochure with key information on the state’s HEAP cold relief efforts.
Read More about Massachusetts HEAP Cold Relief Brochure '25-'26
TIME: 10:00 – 11:30 AM In this course, advocates and front-line social service workers who assist low-income, Massachusetts consumers learn the eligibility requirements for utility discounts, how to prevent service from being shut off, how to restore service if it has been terminated, and how to manage past due balances.
Watch Recording Read More about Massachusetts Utility Consumer Rights Course
Videos explain borrowers’ repayment options as rapid changes in policy, funding create confusion.
Read More about NCLC Launches New Video Series for Student Loan Borrowers
Student loan borrower help video series explains repayment options as rapid changes in policy, and funding create confusion.
You get a call out of the blue. The caller insists you owe money and says you’ll be arrested if you don’t pay immediately. You have no idea what she’s talking about. What do you do? The FTC says that Global Circulation, Inc. (which did business using names like Consumer Impact Recovery and Total Mediation Solutions) used…
TIME: 1:00 – 2:30 PM In this course, advocates and front-line social service workers who assist low-income Massachusetts consumers learn the eligibility requirements for utility discounts, how to prevent service from being shut off, how to restore service if it has been terminated, and how to manage past due balances.
Register Now Read More about Massachusetts Utility Consumer Rights Course
TIME: 11:00 AM – 12:00 PM Bill affordability is top of mind for customers, regulators, and policymakers in Massachusetts right now. In the past year, the Department of Public Utilities (DPU) has approved a new tiered-discount-rate structure for National Grid Electric and opened DPU Docket 24-15 to engage stakeholders in discussions around affordability across all…
Watch Recording Read More about Massachusetts Open Utility Q&A Hour: Retroactive Discounts, Tiered Rates, and Affordability
TIME: 10:00 – 11:30 AM In this course, advocates and front-line social service workers who assist low-income Massachusetts consumers learn the eligibility requirements for utility discounts, how to prevent service from being shut off, how to restore service if it has been terminated, and how to manage past due balances.
Register Now Read More about Massachusetts Utility Consumer Rights Course
These NCLC Digital Library resources explain what zombie second mortgages are, why they are such a problem, and ways homeowners can stop foreclosures.
This article describes best practices when taxpayers are unable to repay their IRS tax obligations.
Read More about NCLC Digital Library: Best Practices in Responding to IRS Debt
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