CFPB Orders Money Transfer Provider to Return $3 Million to Incarcerated People and Their Families
Global Tel Link illegally took money from accounts and blocked money transfers intended for basic necessities.
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Revised Comments of the National Consumer Law Center on Behalf of our Low Income Clients, DPU 24-15
NCLC filed these comments with the MA Department of Public Utilities (DPU) in docket 24-15, the so-called “affordability docket.” We recommended that the DPU: (1) develop policies to reduce “energy burdens” of the lowest-income households to well below the current target of 6%; (2) ban terminations of utility service during periods of extreme heat and…
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Regulatory Publication and Review Under the Economic Growth and Regulatory Paperwork Reduction Act of 1996
The Office of the Comptroller of the Currency (OCC), Federal Deposit Insurance Corporation (FDIC), and the Board of Governors of the Federal Reserve (the Federal Reserve) should continue to support the fair housing regulations under their jurisdiction as they implement important areas of fair housing and fair lending law. These agencies are also urged to…
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Letter to CFPB Urging Regulations on International Remittances to Reduce Junk Fees
This letter, from a coalition of over 50 consumer, civil rights, academics and privacy organizations urges the Consumer Financial Protection Bureau (CFPB) to take meaningful actions to reduce and eliminate junk fees in international remittance transactions. Remittance disclosures should require that two numbers be highlighted: the total cost of the remittance (including the money sent…
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CA Response of Center for Accessible Technology and NCLC Regarding a Ruling on TURN's Emergency Motion (Extreme Heat Protections)
These are comments to the California Public Utilities Commission in support of TURN’s extreme heat protection recommendations and in support of opening a rulemaking regarding extreme heat protections.
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Joint Comments to the FCC Regarding Incarcerated People's Communications Services & Implementation of the Martha Wright-Reed Act
These comments focus on call quality issues, incarcerated people’s ability to complain to the FCC, and best practices for contracts between providers and correctional facilities.
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Comments in Support of the FCC's Proposed Rule to Unlock Cell Phones (Handsets)
A letter to the Federal Communications Commission in support of their proposed rule to require all wireless providers to unlock handsets no more than 60 days after activation.
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Maryland Energy Efficiency Advocates' Comments on the Revised EmPOWER MD 2024-2026 Program Plans
These comments from the Maryland Energy Efficiency Advocates' Coalition include recommendations to ensure a stakeholder process for electrification and keeping low-income incentives with the state agencies that administer a suite of low-income energy efficiency programs.
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Letter to HUD on CDBG-DR and Heirs Property/Alternative Title Documentation
Absent a federal requirement, far too many states and local governments will continue to promulgate ownership requirements that exclude heirs property owners and other survivors without conventional documentation of title.
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What Banks Can Do to Stop Bank Imposter Texts
As noted by the FTC, bank imposter texts are skyrocketing. As described in this letter, there are specific actions that banks can take to help stem these, and to protect consumers from losses that result from these imposter texts.
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Comments of 26 Consumer, Privacy and Legal Aid Advocates on How to Protect Consumers From AI in Calls and Texts
We recommend that for calls that include AI-generated technology: before callers can make AI-generated calls that may employ interaction with the recipient, the callers must obtain explicit consent from called parties to receive calls that use this technology; and second, that these AI-generated calls must include a disclosure at the beginning of each call that…
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Comments to HUD's Proposed Guidance on Partial Claims and Payoffs
NCLC supports HUD’s proposal to require servicers to provide partial claim information in connection with a request for a mortgage payment.
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