Lanette Smith joined the National Consumer Law Center team in 2025. As the Boston Office Operations Coordinator, she provides administrative and operational assistance to staff. Lanette came to NCLC with a strong background in operations management and administration. She started her career in regenerative agriculture, including nonprofit work focused on equitable access and strengthening local…
Oliver joined the National Consumer Law Center in 2025 as part of the Operations team. He supports the Advocacy staff including the Litigation team. He graduated from Tufts University in 2023 with a B.A. in Sociology and International Relations. Before joining NCLC, he worked in immigration and asylum law in Boston, helping to ensure people…
Nick joined the National Consumer Law Center in 2023 in a part-time capacity and became full-time in 2024. He helps NCLC advocates with research and organization and with finalizing and editing documents and reports. He also vets attendees for NCLC & NACA’s conferences and helps with technical and review tasks as needed. Nick graduated from…
Ella joined the National Consumer Law Center in 2023 and aids the Operations and Communications teams in creating and designing digital content. She also provides technical support to staff and assists with the website. Ella’s background is in graphic design, food justice, and sustainability. She has a Bachelor’s Degree in Studio Art with minors in…
Shirlron permanently joined NCLC in 1998 after completing a temporary assignment the previous year. She oversees administrative services of the D.C. office by assisting attorneys with research, maintaining advocacy listserv support, providing administrative and clerical support to attorneys, as well as other tasks to ensure the smooth functioning of the D.C. office. Shirlron holds Bachelor…
Anna conducts research in support of advocates’ work related to federal and state consumer protections. Before joining NCLC, she worked on issues of food justice and poverty as a FoodCorps-AmeriCorps service member in Connecticut and as the communications assistant at a small anti-hunger nonprofit in Upstate New York. Anna has her B.A. in Environmental Studies…
Jackie Lyon joined the National Consumer Law Center team in 2021. As the Operations Manager, Jackie is responsible for supervising members of the administrative staff and managing administrative workflows for the office. In addition, she provides technical support to staff, oversees building operations and systems, and manages equipment needs and issues. Jackie came to NCLC…
Svetlana Ladan joined NCLC in 1998. She is responsible for the overall planning, organizing, and execution of the Center’s IT functions and oversees all administrative and operational activities. Her responsibilities also include developing security protocols, promoting information security awareness within the organization as well as managing NCLC’s website(s). Svetlana is a member of NCLC’s senior…
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