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Consumer and Privacy Advocates Push FCC to Require VoIP Providers to Be Vigilant Against Illegal Robocallers

October 15, 2021

October 15, 2021 On Thursday, the Electronic Privacy Information Center (EPIC) and the National Consumer Law Center (NCLC) on behalf of its low-income clients, submitted comprehensive comments urging the Federal Communications Commission (FCC) to significantly increase the accountability of VoIP providers who allow robocallers to access the American telephony system. The proceeding, required by Section…

U.S. Department of Education to Extend Federal Student Loan Servicing Contracts for Two Years

October 15, 2021

October 15, 2021 In response to the announcement that the U.S. Department of Education will be extending the federal student loan servicing contracts for 2 years, Persis Yu, the director of National Consumer Law Center’s Student Loan Borrower Assistance Project, issued the following statement: “On January 31, 2022, the federal student loan payment suspension is…

CFPB Urged to Reverse Earned Wage Actions that Threaten to Create Dangerous Fintech Payday Loan Loopholes

October 12, 2021

October 12, 2021 Opinion and Order Under Former Director Kraninger Promote Evasions of Credit, Fair Lending, and Payday Loan Laws WASHINGTON – A coalition of 96 consumer, labor, civil rights, legal services, faith, community and financial organizations and academics is urging the Consumer Financial Protection Bureau (CFPB) to revoke or significantly revise two actions taken…

California Prohibits Overdraft Fees on Fake Bank Accounts Receiving Government Payments

October 6, 2021

October 6, 2021 New law addresses evasions of CFPB prepaid card rule WASHINGTON — California Governor Gavin Newsom late yesterday signed into law a bill by Senator Monique Limón (D-CA-9) that closes a loophole that prepaid card companies have been using to evade California and federal laws that limit overdraft fees. SB 497, which was…

Advocates Oppose Perdue for Senate Campaign Effort to Greenlight Ringless Voicemail

October 6, 2021

October 6, 2021 WASHINGTON — This week, a group of national organizations submitted comments to the Federal Communication Commission (FCC) in opposition to a request for a declaratory ruling submitted by Perdue for Senate, Inc. The groups argued that the campaign seeks a ruling that would allow unfettered voicemail messages to swamp consumers’ cellphones. The…

NCLC Welcomes Chopra at CFPB

September 30, 2021

September 30, 2021 WASHINGTON— The United States Senate today confirmed Rohit Chopra as Director of the Consumer Financial Protection Bureau. National Consumer Law Center Associate Director Lauren Saunders made the following statement: “We welcome Rohit Chopra as Director of the CFPB. Chopra has deep experience and a track record of working to protect consumers from…

Advocates Testify Before House Subcommittee on Closed School Discharges

September 30, 2021

LAFLA and NCLC Advocates Testify Before House Subcommittee on Closed School Discharges September 30, 2021 Washington — Representatives from the Legal Aid Foundation of Los Angeles and the National Consumer Law Center provided testimony today before the U.S. House of Representatives Subcommittee on Higher Education and Workforce Investment — offering perspectives on improving the federal loan…

Troubled Servicer Navient to Exit Federal Student Loan System

September 28, 2021

September 28, 2021 Boston – In response to the announcement that the student loan servicer Navient intends to end its federal contract with the Department of Education in December and proposes Maximus Federal Services, Inc. (“Maximus”) as substitute servicer, Persis Yu, director of the National Consumer Law Center’s Student Loan Borrower Assistance Project, issued the…

Appalachian, Wheeling Power Companies Proposal Will Cause Significant Rate Increases for Low-Income West Virginians

September 24, 2021

September 24, 2021 WASHINGTON—Today, representatives from 15 West Virginia and national organizations, including Mountain State Justice, WV Center for Budget and Policy, and the National Consumer Law Center, submitted a letter to the Public Service Commission of West Virginia (PSC) urging it to reject the request by the Appalachian and Wheeling Power Companies to place…

Comprehensive New FDCPA Regulation F Takes Effect November 30

September 24, 2021

This article summarizes the Consumer Financial Protection Bureau’s (CFPB) new Regulation F and links to NCLC’s Fair Debt Collection where every Regulation F rule provision and official interpretation is examined in much more detail. This article also provides a list of Regulation F provisions addressing collectors’ use of email, text messages, and other electronic media. The article further lists CFPB resources and other free resources offering additional Regulation F guidance.

Fed Must Do More to Protect Consumers From Fraud and Mistakes in New P2P Payment System

September 9, 2021

September 9, 2021 FedNow System Must Not Launch Until it is Safe Washington — The Federal Reserve Board must do more to protect consumers, small businesses and other users from fraud and mistakes in the new “FedNow” instant person-to-person (P2P) system that it is developing, according to comments submitted today by consumer, small business, community…

Statement in Response to Education Department’s Announcement on Student Loan Discharges for ITT Tech Students

August 26, 2021

Boston – Today, the U.S. Department of Education announced that 115,000 borrowers who attended and withdrew from ITT Tech will receive more than $1.1 billion in student loan discharges based on findings that the school engaged in misconduct that allowed it to stay in business while deceiving students and luring them into taking out unaffordable…

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