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CFPB Guidance for Mortgage Servicing Transfers Lacks Crucial Consumer Protections, Especially During COVID-19 Crisis

April 27, 2020

Washington—Last Friday, the Consumer Financial Protection Bureau (CFPB) released a document providing supervisory guidance for mortgage servicing transfers. This document, reportedly under development long before the coronavirus pandemic, sets forth best practices for servicing transfers and acknowledges that servicing transfers pose particular risk for borrowers who are behind in their mortgage payments. Yet the document…

Consumer, Banking Groups to Congress: Exempt Economic Impact Payments From Garnishment

April 21, 2020

FOR IMMEDIATE RELEASE: April 21, 2020 National Consumer Law Center contact: Jan Kruse ([email protected]) Washington, D.C. — In a letter to congressional leadership today, consumer and banking industry organizations joined together to urge lawmakers to clarify at the earliest possible opportunity that economic impact payments issued by the federal government in response to the coronavirus pandemic…

Civil Rights, Consumer, Housing, and Real Estate Groups Urge U.S Treasury and Federal Regulators to Help Mortgage Servicers Maintain Liquidity

April 17, 2020

Washington, D.C. – Today, advocates of 31consumer, civil rights, housing, and real estate trade organizations, including the Leadership Conference on Civil and Human Rights, National Consumer Law Center, Consumer Federation of America, National Community Stabilization Trust, National Fair Housing Alliance, Center for Responsible Lending, National Association of Real Estate Brokers, National Association of Hispanic Real…

Consumer Groups Support FCC Allowing Limited Automated Calls Related to COVID-19 from Lenders to Customers

April 10, 2020

Washington, D.C. – Six national consumer groups, including the National Consumer Law Center (on behalf of its low income client), filed comments with the FCC supporting part of the petition by the American Bankers Association and other lenders petition to make automated calls from the institutions to alert their customers to callers’ offers related to the…

Consumer Impact, Spring 2020

April 10, 2020

Consumer Impact is a biannual publication of the National Consumer Law Center to inform our supporters about NCLC’s advocacy.

COVID-19 Crisis: Advocates Urge FHFA to Help Ensure Fair Treatment for All Borrowers, Especially Limited English Proficient Borrowers

April 9, 2020

Washington, D.C. – The National Consumer Law Center, Americans for Financial Reform Education Fund, the National Fair Housing Alliance and 33 other consumer, civil rights, and housing counseling groups sent a letter today calling on the Federal Housing Finance Authority (FHFA) to step up its efforts to translate key mortgage notices needed by borrowers hit…

New CFPB Mortgage Guidance Does More for Servicers than Consumers

April 6, 2020

Millions of Families Could Lose Homes from Job Loss Due to COVID-19 Washington, D.C. – Late last Friday, the Consumer Financial Protection Bureau (CFPB) issued a one-sided policy guidance providing enormous flexibility to mortgage servicers while failing to ensure that distressed consumers can get access to crucial information and foreclosure-avoidance procedures. Although styled as a…

National Consumer Law Center Advocate Slams Trump Administration Credit Reporting Guidance for Giving Relief to Creditors and Credit Bureaus But Not Consumers During COVID-19 Pandemic

April 1, 2020

Boston – Today, the Consumer Financial Protection Bureau issued a policy guidance outlining the “responsibilities” of credit bureaus and furnishers (i.e., creditors and debt collectors) during the COVID-19 pandemic. The following is a statement in response from Chi Chi Wu, staff attorney at the National Consumer Law Center: “The Consumer Financial Protection Bureau (CFPB) utterly…

U.S. Treasury Must Protect Stimulus Payments From Garnishment by Debt Collectors

April 1, 2020

FOR IMMEDIATE RELEASE: APRIL 1, 2020 National Consumer Law Center contact: Jan Kruse ([email protected]) Washington, D.C. – The U.S. Department of the Treasury must act immediately to ensure that the stimulus payments about to go out to millions of Americans are available for food and necessities and are not grabbed by debt collectors, according to…

COVID-19 Crisis: Advocates Call for U.S. Governors to Take Immediate Action to Ensure Residents are Protected from Utility Shut Offs

March 27, 2020

FOR IMMEDIATE RELEASE: March 27, 2020 National Consumer Law Center Contacts: Jan Kruse ([email protected]) Boston – Advocates at the National Consumer Law Center (NCLC) called on governors across the nation to take immediate action pursuant to their authority granted under each state’s emergency management act to ensure utility customers remain connected to essential electric, gas, water,…

Civil Rights and Consumer Groups Condemn “Emergency” Regulatory Guidance that Allows Banks to Make Payday Loans

March 26, 2020

Banks should not embrace this terrible idea, especially as they are borrowing for free Washington, D.C. – Today, under the cover of a national crisis, the Consumer Financial Protection Bureau (CFPB), Federal Deposit Insurance Corporation (FDIC), Office of the Comptroller of the Currency (OCC), Federal Reserve Board (FRB), and the National Credit Union Administration issued…

Senate COVID-19 Stimulus Bill is a Start but Falls Far Short for Families, Students, and the Nation’s Most Vulnerable

March 26, 2020

Washington, D.C. – Late yesterday, the U.S. Senate passed a $2 trillion stimulus bill to assist businesses and families in the wake of the COVID-19 crisis. The package includes some helpful aid but it falls short in several critical consumer protection areas. “While the Senate package contains some first steps to relieve the economic crisis,…

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