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The New York Times: Some Workers Are Turning to Pay-Advance Apps for Basic Expenses

October 7, 2025

Appearing in The New York Times on October 3, 2025, Ann Carrns interviews NCLC Senior Attorney Carla Sanchez-Adams about how heavy users of pay-advance apps are under significant financial strain. Some apps urge users to pay “tips” when taking advances, suggesting the payments are optional. But consumer advocates say it can be difficult in practice…

Vox: The end of rent debt?

October 7, 2025

Appearing in Vox on September 30, 2025, Rachel Cohen Booth talks to Chi Chi Wu, the director of Consumer Reporting and Data Advocacy at the National Consumer Law Center about how The Debt Collective hopes a rental debt strike will lead to tenants having rental debts canceled in their entirety. The timing of the rent…

The New York Times: Those Missed Student Loan Payments Are Messing Up Your Credit Score

October 7, 2025

Appearing in The New York Times on September 19, 2025, Ann Carrns talks to Abby Shafroth, the managing director of advocacy at the National Consumer Law Center about how borrowers that are already in default must contact the Education Department’s debt resolution group to get back on track. You can either “rehabilitate” the loans, which involves making…

MassLive: As summer heat gets deadlier, what to know about Mass. utility costs

October 7, 2025

Appearing in MassLive on September 22, 2025, Gustavo Atencio Flores talk to NCLC Senior Attorney Karen Lusson about how summers in the United States are getting deadlier, and how energy and utility experts recommend familiarizing yourself with your state’s utility laws. Karen Lusson, senior attorney at the National Consumer Law Center who focuses on energy…

CNBC: More consumers are using rent payments to boost their credit score. Here’s what to know

October 7, 2025

Appearing in CNBC on September 15, 2025, Ana Teresa Sola talks to NCLC Senior Attorney Chi Chi Wu about how not all rent reporting services work the same way and how some could negatively affect your score. Before you enroll in a rent reporting service, consider the negative consequences or the worst-case scenario, like a…

Appeals Court to Hear Oral Argument on FCC Regulations Protecting Affordable Communication for Incarcerated People

October 3, 2025

Advocates warn families could lose essential connections to incarcerated loved ones.

Homeowners Sue D.R. Horton Over Deceptive Home Sales & Financing Scheme

October 1, 2025

Lawsuit Seeks Relief for Bait-and-Switch Practices That Hid the True Costs of Homes from First-Time Buyers

Nation’s Largest Financial Institutions, Tech Companies Warn of Rising Fraud Targeting Consumers

October 1, 2025

Task force aims to solve America’s $158 billion fraud problem.

Digital Library: Essential Strategies for Disaster Recovery

September 30, 2025

This article advises homeowners on steps to take after natural disasters: addressing immediate needs; FEMA aid and other sources of help and grants; avoiding insurance, home repair, and municipal code problems; floodplain requirements; handling long-term financial difficulties; and preparing for the next natural disaster.

CFPB Must Supervise Auto Finance, Debt Collection, Credit Reporting, and International Remittance Industries

September 24, 2025

Rigorous Supervision Is Needed to Protect People from Financial Abuse

Proposed Rule Could Kick Nonprofits Out of Public Service Loan Forgiveness Program, Threatening Access to Legal Services

September 18, 2025

Rule Imperils Civil Legal Aid and Low-Income People with Legal Needs Related to Healthcare, Housing, and Other Essential Services

Financial Fraud is a National Crisis Demanding Better Protection

September 18, 2025

Carla Sanchez-Adams, senior attorney at the National Consumer Law Center (NCLC), provided testimony to the Oversight and Investigations Subcommittee of the U.S. House Financial Services Committee.

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