Appearing in USA Today on Oct. 9, 2025, Daniel de Vise interviews NCLC Senior Attorney April Kuehnhoff for coverage of how and why debt collection complaints are on the rise. “Overwhelmingly, the most common complaint over time has been attempting to collect a debt that’s not owed.” April Kuehnhoff, a senior attorney at the National…
Read More about USA Today: Debt complaints are surging. Here's the sobering reason.
Appearing in the Detroit Free Press on Oct. 8, 2025, Susan Tompor interviews NCLC Senior Attorney Carla Sanchez-Adams for coverage of how sophisticated crime rings have engineered yet another way to turn stolen mail or packages into cold cash. “The amount that a consumer may be on the hook for depends on when the consumer…
First appearing in Bloomberg on Oct. 6, 2025, Noah Buhayar, Coulter Jones, Eric Fan, Jeff Kao and Jeremy Diamond worked with NCLC Staff Attorney Andrea Bopp Stark for a comprehensive series of articles, videos, and podcast episodes focusing on the issue of zombie debt. NCLC is referenced in the first article and our guidance is…
Appearing in The New York Times on Oct. 10, 2025, Tara Seigel Bernard interviews Abby Shafroth, the director of Student Loan Borrower Assistance at the National Consumer Law Center for coverage of how borrowers enrolled in one income-driven repayment plan may begin to receive loan discharges within weeks. “While Congress made all borrowers eligible for…
Appearing in The New York Times on October 3, 2025, Ann Carrns interviews NCLC Senior Attorney Carla Sanchez-Adams about how heavy users of pay-advance apps are under significant financial strain. Some apps urge users to pay “tips” when taking advances, suggesting the payments are optional. But consumer advocates say it can be difficult in practice…
Read More about The New York Times: Some Workers Are Turning to Pay-Advance Apps for Basic Expenses
Appearing in Vox on September 30, 2025, Rachel Cohen Booth talks to Chi Chi Wu, the director of Consumer Reporting and Data Advocacy at the National Consumer Law Center about how The Debt Collective hopes a rental debt strike will lead to tenants having rental debts canceled in their entirety. The timing of the rent…
Appearing in The New York Times on September 19, 2025, Ann Carrns talks to Abby Shafroth, the managing director of advocacy at the National Consumer Law Center about how borrowers that are already in default must contact the Education Department’s debt resolution group to get back on track. You can either “rehabilitate” the loans, which involves making…
Appearing in MassLive on September 22, 2025, Gustavo Atencio Flores talk to NCLC Senior Attorney Karen Lusson about how summers in the United States are getting deadlier, and how energy and utility experts recommend familiarizing yourself with your state’s utility laws. Karen Lusson, senior attorney at the National Consumer Law Center who focuses on energy…
Read More about MassLive: As summer heat gets deadlier, what to know about Mass. utility costs
Appearing in CNBC on September 15, 2025, Ana Teresa Sola talks to NCLC Senior Attorney Chi Chi Wu about how not all rent reporting services work the same way and how some could negatively affect your score. Before you enroll in a rent reporting service, consider the negative consequences or the worst-case scenario, like a…
Appearing in Bloomberg Law on September 2, 2025, Angelica Serrano-Roman interviews NCLC Senior Attorney John Rao about how the Senate is expected to consider raising Chapter 13 debt limits—a move that practitioners say would ease pressure on consumers from housing costs and student loans. A regular consumer won’t opt for liquidation or Chapter 11 —…
Read More about Bloomberg Law: Senators to Weigh Raising Chapter 13 Debt Limits for Consumers
Appearing in WBUR Boston on September 2, 2025, Shennan Kavanagh, director of litigation at the National Consumer Law Center, talks to Hanna Ali and Nik DeCosta-Klipa about how, starting today, businesses in Massachusetts must display the total price of certain goods and services before customers reach checkout, thanks to new state regulations against hidden costs known as…
Incarcerated people accrue debt for nearly all of their medical care, which, according to NCLC staff attorney Anna Anderson, author of an op-ed appearing in Inquest on September 2, 2025, this makes a mockery of their right to health care—and saddles them with devastating debt upon release. “Despite how expensive it is, the care provided…
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