Massachusetts Open Energy and Utility Q&A Hour: Know Your Bill

TIME: 11 AM – 12 PM

For this Q&A, Stay Connected staff were joined by guest presenter, Sierra Moll, Energy Consumer Liaison at the MA Office of the Attorney General. The presentation covers understanding your gas and electric bills and includes an overview of the important information listed there, including a breakdown of the delivery charges. Sierra also provides examples of how payment plans, budget billing, Arrearage Management Plans (AMP) and discount rates will show up on your clients’ bills.

SPEAKER: Sierra Moll

Useful Links and Resources: 

Sample Bills for Each Utility

• National Grid – Gas Bill
• National Grid – Electric Bill
• Eversource – Gas Bill
• Eversource – Electric Bill
• Understanding Your Bill | Unitil
• Berkshire Gas
• Liberty Gas

Utility Mass.gov Webpages

• Understanding your electric bill | Mass.gov
• Understanding your gas bill | Mass.gov
• Basic service information and rates | Mass.gov
• Information on Gas Supply and Delivery Charges | Mass.gov
• Help paying your utility bill | Mass.gov
• Information on Gas Supply and Delivery Charges | Mass.gov

Contact the AGO

• Subscribe to the ERA Newsletter and /or weekly updates
• Consumer services at the Attorney General’s Office | Mass.gov
  • File a Consumer Complaint
  • Consumer Hotline: (617) 727-8400

25-200

• Information on Mass. Department of Public Utilities investigation to review charges on utility bills.

Decoupling

• Technical resource on decoupling (see pages 43-45): 
• Technical resource – slides 53-55 have discussion on why decoupling has been implemented in Mass