Webinar Archives

Consumer Law Essentials: Protecting Home Equity, Tenants, and Financial Health

March 10, 2026

This free, four-part training equips advocates and attorneys with the essential tools to defend low-to-moderate income clients against systemic financial threats. Participants will gain practical strategies to combat home equity stripping; navigate barriers to rental housing, rental housing junk fees, and rental debt; leverage bankruptcy effectively; and challenge the rising risks of medical debt and…

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Prescription for Relief: Strategies for Resolving Medical Debt and Medical Credit Card Risks

March 31, 2026

TIME: 2 – 4 PM EST This session will provide an overview of how to assist clients with medical debt, including those with debt on medical credit cards and related financial products. Through real-world case studies, presenters will share practical strategies including how to identify if people are eligible for financial assistance and help them…

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Bankruptcy Issue Spotting and Debt Settlement Red Flags: Practical Guidance for Attorneys

March 24, 2026

TIME: 2 – 4 PM EST This webinar will equip attorneys with practical tools for evaluating when bankruptcy can serve as an effective strategy to stop public housing evictions, unwind certain foreclosures, discharge student loan debt, halt wage garnishments, and address other urgent financial issues. Rather than functioning as a step by step filing guide,…

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The Tenant Advocate’s Consumer Toolkit: Fighting Fees, Debt, and Barriers to Rental Housing

March 17, 2026

TIME: 2 – 4 PM EST This training equips advocates and attorneys with consumer protection tools to support renters facing tenant screening issues, rental housing junk fees, and rental debt collection. Participants will learn how to use consumer law tools including the FDCPA, FCRA, and UDAP statutes to identify legal claims and challenge predatory practices.…

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The Rise of Home Equity “Investment” Loans: Navigating High-Cost Equity Products and Consumer Protections

March 10, 2026

TIME: 2 – 4 PM EST Marketed as “quick and easy” cash, Home Equity Investment loans (HEIs) are high-risk products that are designed to strip wealth from homeowners and undermine housing stability. This webinar uncovers the predatory mechanics of HEIs—from deceptive marketing and repayment triggers to the devastating balloon payments that catch homeowners off guard.…

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Massachusetts Utility Consumer Rights Course

January 19, 2026

TIME: 1 – 2:30 PM In this course, participants will learn about the eligibility requirements in Massachusetts for utility discounts, how to prevent service from being shut off, and how to restore service if it has been terminated (among other useful advocacy strategies). The training will be held over zoom and last about 90 minutes…

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Massachusetts Open Energy and Utility Q&A Hour: Know Your Bill

February 13, 2026

TIME: 11 AM – 12 PM For this Q&A, Stay Connected staff will be joined by guest presenter, Sierra Moll, Energy Consumer Liaison at the MA Office of the Attorney General. The presentation will be on understanding your gas and electric bills and will include an overview of the important information listed there, including a…

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NCLC Digital Library Practice Suite Webinar: Student Loans

October 20, 2025

Join NCLC Staff Attorney Anna Anderson for an exclusive hands-on session to explore the NCLC Digital Library Student Loans Practice Suite.

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Intro to HEAP '25-26

October 23, 2025

TIME: 10:30 – 11:45 AM This presentation covers the basics of the Home Energy Assistance Program (HEAP) [formerly referred to in MA as LIHEAP] and walks through important updates and changes to expect in HEAP and weatherization for the 2025-2026 program year. In addition, the speakers go through some best practices for the application process…

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Massachusetts Utility Consumer Rights Course

September 25, 2025

TIME: 10:00 – 11:30 AM In this course, advocates and front-line social service workers who assist low-income, Massachusetts consumers learn the eligibility requirements for utility discounts, how to prevent service from being shut off, how to restore service if it has been terminated, and how to manage past due balances.

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Medical Debt Defense - Defenses and Aggressive Counterclaims You Can Use in Your State

August 20, 2025

This seminar will give you the tools to vigorously defend medical debt collection and go on the offensive.

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Using Data to Deliver Water Affordability

June 24, 2025

This timely webinar highlights successful local models for using data matching to enroll eligible residents in low-income water discount programs.

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All

Consumer Law Essentials: Protecting Home Equity, Tenants, and Financial Health

Prescription for Relief: Strategies for Resolving Medical Debt and Medical Credit Card Risks

Bankruptcy Issue Spotting and Debt Settlement Red Flags: Practical Guidance for Attorneys

The Tenant Advocate’s Consumer Toolkit: Fighting Fees, Debt, and Barriers to Rental Housing

The Rise of Home Equity “Investment” Loans: Navigating High-Cost Equity Products and Consumer Protections

Massachusetts Utility Consumer Rights Course

Massachusetts Open Energy and Utility Q&A Hour: Know Your Bill

NCLC Digital Library Practice Suite Webinar: Student Loans

Intro to HEAP '25-26

Massachusetts Utility Consumer Rights Course

Medical Debt Defense - Defenses and Aggressive Counterclaims You Can Use in Your State

Using Data to Deliver Water Affordability

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