Massachusetts HEAP Cold Relief Brochure '25-'26
Each year, Massachusetts publishes a brochure with key information on the state’s HEAP cold relief efforts.
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Massachusetts Intro to HEAP '25-'26
This presentation covers the basics of the Home Energy Assistance Program (HEAP) [formerly referred to in MA as LIHEAP] and walks through important updates and changes to expect in HEAP and weatherization for the 2025-2026 program year. In addition, the speakers go through some best practices for the application process as well as common errors…
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Massachusetts Utility Consumer Rights Course
TIME: 10:00 – 11:30 AM In this course, advocates and front-line social service workers who assist low-income, Massachusetts consumers learn the eligibility requirements for utility discounts, how to prevent service from being shut off, how to restore service if it has been terminated, and how to manage past due balances.
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Massachusetts Utility Consumer Rights Course
TIME: 1:00 – 2:30 PM In this course, advocates and front-line social service workers who assist low-income Massachusetts consumers learn the eligibility requirements for utility discounts, how to prevent service from being shut off, how to restore service if it has been terminated, and how to manage past due balances.
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Massachusetts Open Utility Q&A Hour: Retroactive Discounts, Tiered Rates, and Affordability
TIME: 11:00 AM – 12:00 PM Bill affordability is top of mind for customers, regulators, and policymakers in Massachusetts right now. In the past year, the Department of Public Utilities (DPU) has approved a new tiered-discount-rate structure for National Grid Electric and opened DPU Docket 24-15 to engage stakeholders in discussions around affordability across all…
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Massachusetts Utility Consumer Rights Course
TIME: 10:00 – 11:30 AM In this course, advocates and front-line social service workers who assist low-income Massachusetts consumers learn the eligibility requirements for utility discounts, how to prevent service from being shut off, how to restore service if it has been terminated, and how to manage past due balances.
Register Now Read More about Massachusetts Utility Consumer Rights Course
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MA Open Energy and Utility Q&A Hour: Keeping Clients Cool in the Summer
This Q&A will cover the health impacts of extreme heat as well as both short- and long-term tactics that can be employed to help keep client’s cooler in their homes.
Watch Recording Read More about MA Open Energy and Utility Q&A Hour: Keeping Clients Cool in the Summer
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Mass. LIHEAP Information
This resource contains LIHEAP information and application materials. It also includes a link to the most recent Cold Relief brochure which is updated annually and lists where, in each of the state’s 354 cities and towns, one applies for fuel assistance, weatherization services, and heating system repairs/replacements. It also provides the up-to-date income limits for…
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Massachusetts Utility Consumer Rights Course
In this course, advocates and front-line social service workers who assist low-income, Massachusetts consumers learn the eligibility requirements for utility discounts, how to prevent service from being shut off, how to restore service if it has been terminated, and how to manage past due balances. Throughout the year, NCLC staff periodically offers this free course…
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Utility Help in Massachusetts
Listing of resources to help Massachusetts consumers.
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Keeping the Heat and Lights on for Massachusetts Residents
Brochure on Massachusetts utility rights & programs.
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