Appearing in The American Prospect on May 29, 2025, Emma Janssen references NCLC’s work in coverage of how door-to-door solar salespeople can scam homeowners, and what the government could do to stop it.
In response to these varied forms of e-signature fraud, the National Consumer Law Center (NCLC), a legal advocacy organization, sent a letter to the CFPB last October asking the agency to issue guidance on e-signatures in the solar industry. The letter outlines the legal basis for a new regulation, citing the Truth in Lending Act, the Electronic Fund Transfer Act, and the federal E-Sign Act. Crucially, the E-Sign Act requires that consumers clearly demonstrate to salespeople that they are technologically literate and can easily access any documents they e-sign. The NCLC wants the CFPB to spell out how the E-Sign Act applies to solar loan companies.
As the NCLC tells it, the reason solar companies are able to get away with so many scams, simply put, is that nobody is telling them not to.
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