January 13, 2022 WASHINGTON -- Today, Navient, one of the largest student loan servicers in the country, reached a $1.85 billion settlement with 39 states over predatory student loan practices. In response, the National Consumer Law Center (NCLC) and the Center for Responsible Lending (CRL) released the following statement: “Navient’s history of steering borrowers into [...]

January 13, 2022 No Surprises Act Brings New Consumer Protections From Surprise Medical Bills WASHINGTON — In response to the Consumer Financial Protection Bureau’s issuance of a bulletin today, reminding debt collectors and credit bureaus of their legal obligations under the No Surprises Act, which took effect on January, 1, 2022, advocates at the National [...]

January 12, 2022 Advocates Outline Path for the Biden Administration to “Do its Part” in Fixing IDR WASHINGTON — Today, the Student Borrower Protection Center, Center for Responsible Lending, and National Consumer Law Center released a whitepaper outlining why the U.S. Department of Education (ED) must act now, before the payment pause ends, to provide [...]

January 11, 2022 Groups urge FCC to limit the damage that gateway providers cause by allowing illegal robocall and scam calls to proliferate on their networks.  WASHINGTON — The Electronic Privacy Information Privacy Center and the National Consumer Law Center filed comments Monday in response to a Notice of Proposed Further Rulemaking issued by the [...]

January 6, 2022 BOSTON – In response to yesterday’s release by the Consumer Financial Protection Bureau (CFPB)’s of a report detailing the failures of the Big Three credit bureaus [Equifax, Experian and TransUnion] in responding to consumer complaints, Chi Chi Wu, staff attorney at National Consumer Law Center, issued the following statement: “The CFPB is [...]

December 22, 2021 In response to the Biden Administration extending the pause on federal student loans payment until May 1, 2022, Abby Shafroth, interim director of the National Consumer Law Center’s Student Loan Borrower Assistance Project, issued the following statement: “Today’s announcement means that over the holidays, struggling student loan borrowers will not be forced [...]

December 21, 2021 79 Groups Ask CFPB to Provide Much Needed Oversight for Emerging Credit Products The Consumer Federation of America, Center for Responsible Lending, National Consumer Law Center,  Student Borrower Protection Center, and 75 additional organizations called for Consumer Financial Protection Bureau (CFPB) Director Rohit Chopra to carefully examine fintech credit products and fee [...]

December 21, 2021 Today, 65 consumer, civil rights, faith, legal services, and community groups submitted comments to the Consumer Financial Protection Bureau (CFPB) in response to its inquiry into certain business practices of six large technology companies operating payments systems in the United States. The groups urged the CFPB to require person-to-person (p2p) payment providers [...]

December 14, 2021 New Policy Brief Highlights Legal Aid and Non-Profit Attorneys’ Experiences Representing Clients With COVID-19 Related Rental Debt WASHINGTON– Today, advocates at the National Consumer Law Center sent to the Consumer Financial Protection Bureau a policy brief, Assisting Consumers with Rental Debt During COVID-19: Legal Aid and Non-Profit Attorneys Share Their Experiences, and [...]

December 7, 2021 The New Rule Will Provide Protections for Borrowers With Adjustable Interest Rate Loans WASHINGTON– Today, in response to the Consumer Financial Protection Bureau’s (CFPB) announcement that it has finalized a rule facilitating the transition away from use of the LIBOR interest rate index for adjustable rate loans, Andrew Pizor, staff attorney at [...]