Issues

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Commercialized (In)Justice: Consumer Abuses in the Bail and Corrections Industry

This National Consumer Law Center report examines the growing problem of consumer abuses by private companies profiting from the U.S. criminal legal system and mass incarceration, disproportionately affecting people of color and low-income people, and makes recommendations for reform. Published: March 2019 Report (PDF) Executive Summary (PDF) Key Findings Key Recommendations Flow chart/Infographic: [...]

Commercialized (In)Justice: Consumer Abuses in the Bail and Corrections Industry2019-03-21T12:57:18-05:00

Consumer Complaints about Debt Collection: Analysis of Unpublished Data from the FTC

This National Consumer Law Center report analyzes 620,800 debt collection complaints from all 50 states, the District of Columbia, and Puerto Rico about debt collection practices collected by the Federal Trade Commission for 2017. The data sheds light on consumer experiences with debt collection and can guide enforcement of the law or highlight areas where [...]

Consumer Complaints about Debt Collection: Analysis of Unpublished Data from the FTC2019-03-05T15:26:39-05:00

Debt Collection Fact Sheets

Racial Disparities in Consumer Debt Collection and (Infographic) Servicemembers, Veterans, and Debt Collection and (Infographic) Older Consumers and Debt Collection and (Infographic) Medical Debt Collection National and State Debt Collection Data National Alabama Alaska Arizona Arkansas California Colorado Connecticut D.C Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan [...]

Debt Collection Fact Sheets2019-03-22T10:47:12-05:00

Consumer Tips: Getting Your Homeowner’s Insurance Money After a Disaster

October 2018 Print in PDF  If your home has been damaged by a natural disaster, homeowner’s insurance can give you the money you need to repair or rebuild your home. But beware! There may be others hoping to profit from your misfortune. Scam artists and unscrupulous home improvement contractors flock to areas affected by natural [...]

Consumer Tips: Getting Your Homeowner’s Insurance Money After a Disaster2019-03-07T08:41:30-05:00

Still No Relief for Massachusetts Consumers Tricked by Competitive Electric Supply Companies

October 2018 Print in PDF  From August 1, 2017 through July 31, 2018, the Massachusetts Department of Public Utilities (DPU) reported receiving approximately 832 complaints about competitive energy supply companies.  Consumers reported aggressive and deceptive marketing practices targeting vulnerable consumers, as well as excessively high electric bills and difficulty cancelling contracts with energy suppliers.  These [...]

Still No Relief for Massachusetts Consumers Tricked by Competitive Electric Supply Companies2019-03-07T08:47:04-05:00

Consumer Tips: Avoiding Home Repair Fraud: Lessons from Hurricane Katrina

Print in PDF  Are you a survivor of a natural disaster? It’s likely that your home is uninhabitable or in need of repairs. Here are some tips to avoid home repair fraud. TIP 1: PREPARATION IS KEY First, assess your situation and prioritize your needs. Consider your financial situation and the resources available to you [...]

Consumer Tips: Avoiding Home Repair Fraud: Lessons from Hurricane Katrina2019-03-07T08:48:05-05:00

Consumer Tips: Weathering the Financial Storm After a Natural Disaster

October 2018 Print in PDF In the aftermath of a natural disaster you may feel overwhelmed with the task of putting your life back in order.  Here are some simple strategies for working with your creditors to rebuild your financial life. PRIORITIZING YOUR DEBT Prioritize which debts to pay first.  A natural disaster will lead [...]

Consumer Tips: Weathering the Financial Storm After a Natural Disaster2019-03-07T08:43:23-05:00

How HUD is Failing to Protect Widows and Widowers of Reverse Mortgage Borrowers

Case Studies and Recommendations  November 2018 Print in PDF  Reverse mortgages are intended to help elders age in their homes.  Yet, across the country, widows and widowers are losing their homes because of HUD’s failure to prevent foreclosures on reverse mortgages their now-deceased spouses previously obtained.  HUD should take immediate action to better inform reverse [...]

How HUD is Failing to Protect Widows and Widowers of Reverse Mortgage Borrowers2019-03-07T08:45:26-05:00

Model Law: Safer Cars at the Point of Sale Act

December 2018 Unsafe cars, whether caused by prior wreck or flood damage, or other causes, are a danger to drivers, passengers, and other road users. Serious flood damage to vehicles is a regular and growing occurrence. In 2017, Hurricanes Irma and Harvey flooded almost one million cars in a two week period. And estimates are [...]

Model Law: Safer Cars at the Point of Sale Act2019-03-07T10:21:44-05:00