October 7, 2022 — Report

Millions of people lost their jobs and fell behind on rent due to the economic disruption caused by the COVID-19 pandemic. The Federal Reserve estimates that, as of late 2021, renters owed $9.3 to $10.9 billion in total back rent.

This report discusses common problems faced by consumers experiencing debt collection for alleged rental debts as reported to the Consumer Financial Protection Bureau (CFPB) via consumer complaints. It concludes with suggested actions that the CFPB, the Federal Trade Commission (FTC), state attorneys general, and state legislatures can take to assist consumers with alleged rental debts.

Additional Resources

NCLC has also issued recommendations on rental debt, tenant screening, and rental housing junk fees in other reports and letters to federal agencies.