March 1, 2016 — Report

Electronic statements sound eco-friendly, but they are not for everyone. Bank account, credit card and mortgage statements provide important information and serve a critical consumer protection function. Consumers must have the right to receive that information in the manner that works for them. For many consumers, from those without regular broadband Internet access to the most computer savvy, paper is a more reliable way of ensuring that the consumer actually sees the information and can retain important records.