National Consumer Law Center filed comments on behalf of its low-income clients and Consumer Action, Consumer Federation of America, Consumer Reports, EPIC, National Association of Consumer Advocates, and U.S. PIRG, supporting in part and opposing in part the petitions for reconsideration of the new regulations limiting unwanted automated calls issued in late 2020 by the…
Read More about Coalition Comments to the FCC Asserting that Debt Collection Calls Must Be Limited
This ex parte Notice relates to a telephone meeting between staff members of the FederalCommunications Commission (FCC), Jonathan Thessin of the American Bankers Association (ABA), Margot Saunders of the National Consumer Law Center (NCLC), and Maureen Mahoney of ConsumerReports. The primary purpose of this meeting was to urge the FCC to act expeditiously on the…
Read More about NCLC & ABA to FCC: Facilitate Calls to Help Stop Foreclosures During COVID-19
This coalition comment, led by the Leadership Conference on Civil and Human Rights, supports the Office of Information and Regulatory Affairs’ recent proposed revisions to the federal regulatory process (as announced in Circular A-4 and Circular A-94). The proposed revisions are much-needed updates that will help the government make policies that respond to the needs…
Read More about Leadership Conference Group Comments on Proposed Improvements to Regulatory Process
The National Consumer Law Center (NCLC), on behalf of its low-income clients, and the Electronic Privacy Information Center, applaud the Federal Communication Commission (Commission or FCC) for its continuing attention to the persistent problem of illegal calls. The Commission is encouraged to continue to develop systemic solutions, including many that are proposed in this docket.…
You have two separate options for stopping preauthorized recurring debits from your bank account. You may want to use both. For more information, visit the website of the Consumer Financial Protection Bureau: How do I stop automatic payments from my bank account? IMPORTANT: Stopping debits from your bank account does not stop your obligation to make payments…
Read More about How to Stop EasyPay Finance/TAB Bank Automatic Debits from Your Bank Account
While the Commission has undertaken several efforts to mitigate scam robocalls over the last twenty years, in particular since the TRACED Act, the number of illegal robocalls, as well as estimated consumer losses from these calls, continues to grow. We urge the Commission to change the incentive structures that encourage providers to facilitate illegal call…
Read More about Consumer Groups Urge FCC to Require Telecom Providers to Stop Scam Calls
The Electronic Privacy Information Center (EPIC), and the National Consumer Law Center (NCLC) on behalf of its low-income clients, filed reply comments to encourage the Commission to prioritize protecting consumers from widescale, automated fraud facilitated through robocalls placed through the U.S. telephone network. Advocates urge the Commission to create meaningful incentives to all providers to…
A December 14, 2022 PowerPoint presentation before the FCC, presented by Margot Saunders and Carolyn Carter at the National Consumer Law Center and Chris Frascella at the Electronic Privacy Information Center (EPIC), covers the following: DNC rules apply to text messages (we are not talking about 227(b) rules) TCPA’s requirements for prior express invitation or…
Read More about Elements of Proving Express Invitation or Permission for Texts
Currently, Massachusetts consumers and consumers across the country struggle with energy affordability. Nationally, over one-third of households report experiencing energy insecurity. In Massachusetts, over 200,000 low-income customers have utility bills in arrears as of December 2021. Low-income customers with utility bills that are more than 90 days past due owe an average of $1,555 in…
NCLC and others submitted a coalition letter to the Federal Emergency Management Agency (FEMA) advocating for the appointment of community representatives to the FEMA National Advisory Council to enhance national disaster policy.
Read More about Letter to FEMA on the National Advisory Council
Joint comments were filed by NCLC, other consumer groups, and others on problems with the NAIC’s proposed model state law for regulating private mortgage insurance, drafted by the Center for Economic Justice
Read More about Consumer Comments on NAIC Revision Model Private Mortgage Insurance Act