June 10, 2014 — Letter

CarMax is the nation’s largest retailer of used vehicles. According to CarMax, it has sold more than 4 million cars. CarMax advertises on its website, on television, in newspapers, and at its dealerships that each of the used vehicles it offers for sale are “CarMax Quality Certified” and has undergone a rigorous, “125+ point inspection.”

However, CarMax fails to ensure that safety recalls are performed prior to selling used cars to consumers. The New York Times recently reported that “CarMax, the nation’s largest seller of used cars, offers a “Certified Quality Inspection,” which does not include fixing [safety] recalls.”