April 14, 2020 — Report

As the health, safety, and economic impacts of the Covid-19 crisis become increasingly clear, the need to universally adopt programs and policies that enhance the affordability of necessary utility service is also highlighted. To win approval of programs and policies to enhance secure access to home energy services, advocates must “make the case” for program need and present a data-driven proposal outlining program design parameters. National Consumer Law Center has developed customizable templates to aid advocates and consumers in developing proposals for the implementation of comprehensive electric service bill payment assistance and arrearage management programs. While this resource applies directly to electric utility service, many of the design and implementation principles are also applicable to natural gas and water service.