Appearing in ProPublica on March 10, 2026, Joel Jacobs talks to Chi Chi Wu, director of consumer reporting at NCLC, about how TransUnion and Experian, have sharply reduced the share of consumer complaints they resolved in customers’ favor since the Trump administration began dismantling the CFPB.
The credit bureaus “want to do as little as possible,” said Chi Chi Wu, director of consumer reporting at the National Consumer Law Center, which is a plaintiff in a lawsuit that has so far blocked some of the administration’s dismantling efforts.
“The thing that is making them do any kind of effort is a lawsuit or a regulator, and now we don’t have the regulator,” Wu said.
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