2024 Consumer Rights Litigation Conference & Class Action Symposium

October 24 - 27, 2024

Register (opens in July)

Hilton Orlando Lake Buena Vista | October 24 – 27, 2024

NCLC and NACA are committed to making the 2024 CRLC a safe, inclusive, and empowering event. Our conference planning team is working closely with Florida legal services and community-based organizations in the conference planning process, as well as with the city and the host hotel, to create a welcoming environment for all visitors. See below for more Health and Safety information, and visit here for the latest information about Orlando safety, inclusion, and empowerment resources.

The CRLC has been a vital part of our development as consumer advocates. Each year there is something new to learn from experts in the field – whether it’s a changing area of law, an emerging trend, or a novel legal strategy to add to our practice.

Janet Varnell and Brian Warwick
Varnell & Warwick, PA
Conference Chairs, 2024 CRLC Host Committee

For more than three decades, the Consumer Rights Litigation Conference (CRLC) has been the nation’s largest and most comprehensive gathering of attorneys and advocates representing consumers – a convening of, by, and for the entire consumer law community.

Join us!

The benefits of attending this essential gathering include:

  • Engaging with the nation’s experts about the latest developments in consumer litigation, industry trends, and public policy.
  • Hearing from the nation’s most successful consumer litigators. Ask questions, share ideas, and connect with your colleagues!
  • Learning powerful consumer law remedies and attorney fee recovery methods.
  • Earning CLE credits while you learn from knowledgeable speakers.
  • Building your network of fellow consumer advocates from all across the country.
  • Getting inspired and energized by hundreds of passionate advocates fighting for economic justice, just like you.

Special Offerings This Year in Orlando

This year’s gathering included several special offerings for advocates of varying experience levels and areas of interest. 

Introduction to Consumer Law Intensive | October 23, 9:00am – 5:00pm

The second-ever “Introduction to Consumer Law” one-day pre-conference intensive is intended for both new attorneys and those with more experience who are relatively new to the practice of consumer law. Join a cohort of colleagues to get off to a great start – to both the 2024 CRLC, and your career in consumer law – with sessions and case studies focused on issue spotting, case selection, working with clients, building your case, identifying partnerships and resources, and more. The lessons you learn and the relationships you make will provide a strong foundation for continued growth and success as a consumer champion!

Intensive on Estate Planning & Heirs Property | October 23, 11:00am – 6:00pm

This full-day intensive is geared toward homeowner advocates addressing the problem of heirs property, with an emphasis on helping heirs preserve the family home and build and protect intergenerational wealth. The challenge of fractured ownership puts stable housing at risk in all kinds of communities, but the risks are felt disproportionately in communities of color. 

Medical Debt Intensive | October 23, 1:00 – 5:00pm

Medical debt collection tactics can be aggressive and may include wage garnishment, bank account seizure, liens on property, and even civil arrest warrants. This course will cover some defenses to aggressive medical debt collection, highlighting existing state and federal level protections that attorneys can leverage for their clients, and identify opportunities for advocates interested in pushing for more robust medical debt collection protections. Participants will be encouraged to share their experiences defending clients against aggressive medical debt collection and best practices they have learned in the field.

Annual Consumer Class Action Symposium | October 26-27 

This year, NCLC’s 24th annual Class Action Symposium will include substantive panel sessions, lightning round presentations and roundtable discussions on topics of specific interest to experienced consumer class action practitioners. We will facilitate an interactive experience with a goal of sharing ideas and takeaways and to support ongoing collaboration. We will address evolving changes and emerging developments in class action practice, including: noteworthy court of appeals rulings; discovery techniques; evidentiary challenges and opportunities; developments in class administration;  mass arbitration and mass torts as alternatives to class actions; and ethical issues of particular importance in complex litigation cases.

Money Saving Deadlines

September 13, 2024Deadline for reduced conference registration rate (Early Bird);
early cancellation deadline*
September 25, 2024Deadline to apply for/renew NACA membership
October 1, 2024Deadline for discounted hotel room rate (supply limited)
October 8, 2024Last day to register online
*Cancellation Rate: $75 by September 13, 2024; $150 after September 13, 2024.

Cancellation Policy for Covid-related Cancellations: Any registrant who cannot attend the CRLC Conference due to COVID – either their own illness or a family member’s – will be provided a full refund.


Earn up to 15 CLE credits, including up to 3.75 ethics credits by attending the Main Conference and up to an additional 7 CLE credits for the Class Action Symposium, 5 credits for the pre-conference Estate Planning and Heirs Property Intensive, 4 for the Medical Debt Intensive, and 6.5 credits for the Introduction to Consumer Law Intensive.

Please be advised that NCLC & NACA only apply for CLE credit in states where attendees cannot apply themselves and in the state where the conference is hosted. In most cases, attendees will need to apply for and report their own CLE credit. We provide guidance and resources including a certificate of attendance, agenda, speaker bios and session materials to assist attendees in this process. If you have any questions, please reach out to [email protected]. We’d be happy to assist you.


All CRLC sessions will be taking place at the Hilton Orlando Lake Buena Vista Hotel.

Hilton Orlando Lake Buena Vista
1751 Hotel Plaza Boulevard
Lake Buena Vista, Florida 32830

Book your hotel reservation using the special conference discounted reservation link provided to registered attendees in their registration confirmation email.

Networking Events

Network with the Nation’s Consumer Law Experts and Top Practitioners

Build your network with colleagues from across the country at the many networking events taking place throughout the conference.

WEDNESDAY | October 23

Intro to Consumer Law Intensive Reception: All registered attendees of the Introduction to Consumer Law Intensive are invited for a post-session reception. 

THURSDAY | October 24

First-Timer’s Breakfast: Speak with seasoned consumer law practitioners and mingle with fellow “first-timer’s” on the first morning of the conference before heading off to sessions. 

Thursday Networking Lunch Groups: Self-directed, attendee-organized lunches to give attendees the chance to meet colleagues with common interests – home state, practice area, work setting, and more. Topic areas include: Trends in Payment Fraud and Scams, Student Loans, FCRA; Solar; Criminal Justice Debt & Reintegration.

Welcome Reception: A festive gathering at the beginning of the conference to welcome all attendees to Orlando and to the 2024 CRLC.

Social Engagement Opportunities: After the Welcome Reception, groups can continue the fun at a variety of self-organized evening activities. 

FRIDAY | October 25

Speaker Appreciation Breakfast: NCLC and NACA are thankful to our 2024 CRLC speakers. Speakers are invited to join us at our inaugural appreciation breakfast. 

Advocates of Color Luncheon: A private luncheon for advocates of color to network and discuss issues of common interest.

Friday Networking Lunch Groups: Self-directed, attendee-organized lunches to give attendees the chance to meet colleagues with common interests – home state, practice area, work setting, and more.

Women’s Happy Hour: A space for advocates who identify as women (including cisgender and transgender women) as well as non-binary identifying advocates to gather, network, and discuss common challenges and opportunities in consumer law. 

Legal Services Reception: An evening of food, conversation, and connection for legal services and non-profit attorneys.

SATURDAY | October 26

LGBTQ+ Breakfast: A breakfast for LGBTQ+ members of the community to gather, network and discuss issues of common interest.

Awards Luncheon: Gather with the community to honor this year’s Rising Star Awardees and to announce the winner of the 2024 Vern Countryman Award, the top honor for consumer attorneys. Learn more about these awards, past winners, and how to submit a nomination here.

Consumer Class Action Symposium Cocktail Reception: An exclusive cocktail event for Symposium attendees (and others who pre-register for this event).

Host Committee

Dear Colleague, 

We look forward to welcoming you and over 800 members of the consumer law community to Orlando this October for the 33rd annual Consumer Rights Litigation Conference (CRLC) and Class Action Symposium!

As it is every year, the 2024 CRLC will be centered on dozens of substantive training sessions on the intricacies of every major consumer law practice area, combined with myriad networking opportunities to get to know and learn from your peers and leaders in the field. You’ll learn how to effectively represent your clients, take on corporate wrongdoing, and fight together for economic justice for vulnerable people and families.

The city of Orlando, where we’ll gather, is a diverse, welcoming, multicultural community with a long history of passing laws to ensure that it is “a city for everyone,” a non-discrimination ordinance dating back over five decades, and a Human Relations Office promoting equality and enforcing city and federal laws that prohibit discrimination. Orlando was recently named the “Top Meeting Destination in North America” for the ninth time, and our conference hotel, the Hilton Orlando Lake Buena Vista, was identified as one of the Top 200 Meeting Hotels on the entire continent.

As Floridians, we’re proud of Orlando’s hospitality and history of progressive policies, including support for local workers, and we welcome your support and participation in the struggle for equity and equality in our state. We’ve fought for years here, on the front lines, fighting wrongdoing and corporate bullying, and we are excited to have you join us in person. Moreover, we are dedicated to working with NCLC and NACA to ensure the safety of every conference attendee and to organize opportunities to take action against injustice when you’re in Florida – and after you return home.

In our line of work there’s no substitute for a strong community, and the CRLC is where we come together to learn, connect, and get inspired to take on the challenges ahead. We hope you’ll join us to do all of those things and more, and we look forward to seeing you in Orlando this October!

Our Best,
2024 CRLC Host Committee (in formation)

Janet Varnell
Varnell & Warwick, PA
Conference Chair

Brian Warwick
Varnell & Warwick, PA
Conference Chair

Scott Owens
Scott D. Owens, PA

Bret Lusskin
Bret Lusskin, PA
Executive Committee

Jacksonville Area Legal Aid

Craig Rothburd
Craig E. Rothburd, P.A.

Scott Jeeves
Jeeves Law Group, P.A.

Lynn Drysdale
Jacksonville Area Legal Aid

Florida Rural Legal Services

Legal Aid Service of Broward County

Debra T. Koprowski
Legal Aid Service of Broward County
Advisory Group

James A. Kowalski, Jr.
Jacksonville Area Legal Aid
Advisory Group

Iola Mosely
Florida Rural Legal Services, Inc.
Advisory Group

If you’re interested in joining the 2024 CRLC Host Committee, please reach out to Paul Laurent at [email protected].

Sponsorship and Exhibitors

The Consumer Rights Litigation Conference offers many tiered opportunities to help support and underwrite the cost of the CRLC, as well as ones designed for like-minded attorneys to gather, network, share stories, and enjoy each other’s company. We have found that offering co-sponsorship opportunities for these events allows for shared responsibility and ownership of them, creating a further sense of community.


To secure a sponsorship or discuss sponsorship options, please contact Paul Laurent at [email protected]

Thank you to our Sponsors!

2024 Awards – Nominate a Colleague!

Nominate a deserving colleague for the 2024 Vern Countryman and Rising Star Awards by September 3rd, 2024.

If you have any questions, please feel free to contact us at [email protected].

Health and Safety

Safety, Inclusion and Empowerment at the 2024 CRLC in Orlando

NCLC and NACA are committed to creating a safe, inclusive, and empowering environment for all conference attendees. We welcome the input of our community and encourage you to email [email protected] with your suggestions.

As organizations committed to equity and justice, NCLC and NACA are opposed to discrimination. We understand – and share – the concerns in our community about holding a conference in a state that has displayed unacceptable hostility towards historically and systemically marginalized communities. We stand in solidarity with people in Florida who have been singled out and harmed by recent legislation and policies undermining equality for all and limiting fundamental rights.

Orlando Resources

COVID Policy

We are planning for an in-person 2024 CRLC and are committed to the health and safety of attendees. All community members will be asked to abide by the NCLC/NACA Conferences COVID Policy when they register for the conference.

Code of Conduct and Anti-Harassment Policy

NCLC and NACA are committed to a safer conference environment for everyone that emphasizes mutual respect and inclusion for all attendees. We expect all attendees to follow our Code of Conduct and Anti-Harassment Policy, which provides a process for reporting and investigation. Information will be available in the conference app and in follow-up communication to registrants.


Are you a lawyer committed to advancing the cause of just treatment and ethical representation of consumers? Consider membership in the National Association of Consumer Advocates. Not only do you join a community of like-minded attorneys, you also save on this conference and all NCLC/NACA conferences.

Press and Recording Policy

Conference proceedings are off the record and for background only. Personal electronic recording of sessions is prohibited. For press inquiries, please contact Michelle Deakin at [email protected].

Contact Information

Overall conference questions and information: [email protected]

Sponsorship information: [email protected]

Registration questions: [email protected]

CLE questions: [email protected]