Appearing in American Banker on Feb. 5, 2026, Kate Berry talks to Chi Chi Wu, Director of Consumer Reporting and Data Advocacy at the National Consumer Law Center about the Consumer Financial Protection Bureau’s sudden addition of new requirements to its consumer complaint portal that aim to reduce the number of disputes about inaccurate information on credit reports at a time when complaints have hit an all-time high.
“They seem to be trying to deter consumers from filing complaints in a rather heavy-handed manner. The first thing they’ve done is to slap a notice on the portal saying people have to file a dispute with the credit bureaus before filing a complaint with the CFPB.”
Chi Chi Wu, director of consumer reporting and credit advocacy at NCLC.
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