Cracking the Code: Understanding and Overcoming Language Barriers in Consumer Finance
This report covers the ways that financial institutions across the financial services industry serve, or fail to serve, people with limited English proficiency.
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Digital Denials: How Abuse, Bias, and Lack of Transparency in Tenant Screening Harm Renters
Landlords in the United States almost always engage in some form of screening of rental applicants. This screening often involves reports or scores purchased from specialized tenant screening consumer reporting agencies (CRAs). The reports typically combine information about eviction filings, criminal records, and credit history. Often the reports include a score or recommendation based on these records, and in some cases, this score or recommendation is the only information conveyed to the landlord.
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Don’t Add Further Insult to Injury: Medical Debt & Credit Reports
UPDATE – July 2024 Since this report was published in January 2023, nine states have passed legislation prohibiting credit reporting of medical debts – California, Connecticut, Colorado, Illinois, Minnesota, New Jersey, New York, Rhode Island, and Virginia. Other states are considering similar legislation. For more information about these developments, contact Michael Best ([email protected]). The National…
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Mission Creep: a Primer on Use of Credit Reports & Scores for Non-Credit Purposes
This white paper provides an overview of the most significant uses of credit reports and credit scores for purposes other than credit underwriting. These non-credit uses include: Employment, Rental housing, Insurance, and others.
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Don't Add Insult to Injury: Medical Debt & Credit Reports
Expenses for life-saving or medically necessary care are often unexpected, and can throw a family into an immediate financial crisis. This crisis is compounded when families cannot pay for these surprise expenses and the debt is reported to credit bureaus. The blemishes on a credit report (which employers and landlords as well as creditors may…
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Automated Injustice Redux: Ten Years After a Key Report, Consumers Are Still Frustrated Trying to Fix Credit Reporting Errors
Ten years ago, the National Consumer Law Center (NCLC) issued Automated Injustice: How a Mechanized Dispute System Frustrates Consumers Seeking to Fix Errors in their Credit Reports, the landmark report on the serious dysfunctions in the American credit reporting system. Since then, the Consumer Financial Protection Bureau (CFPB) began exercising supervision authority over the Big…
