Massachusetts LIHEAP Open Energy & Utility Q&A Hours

October 17, 2022 1:00 – 2:00 PM

Q&A Hours are an informal, virtual space for folks in Massachusetts who work with low-income utility customers to gather with NCLC staff attorneys and other experts and ask questions about specific issues their clients are facing, ask general questions about MA utility law or the Utility Rights Course training materials, share information about what they are seeing in the field, and/or share recommendations with fellow advocates.

For this session we will be joined by Liz Berube, Executive Director at Citizens for Citizens, who will start us off with a 10-15 minute presentation on LIHEAP (Low Income Home Energy Assistance Program) best application practices, common application errors to avoid, what to expect for this application year, etc. She will then stay on to help our NCLC experts answer questions (questions do not have to be about LIHEAP, all are welcome).