Media Center

NCLC in the News

Select media clips. Journalists interested in speaking with an expert at the National Consumer Law Center should contact Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it. or 617.542,8010).

Press Releases

House Education Bill Ends Key Student Protections that Will Lead to a Lifetime of Debt

Persis Yu, director of National Consumer Law Center’s Student Loan Borrower Assistance Project, issued the following statement.:

“The Higher Education Bill introduced today by House Republicans would make it more difficult and more expensive for millions of Americans to repay their student loans. It would also demolish safeguards that prevent low-quality schools from using abusive and predatory tactics to line their pockets with taxpayer dollars at the expense of students working to build a better life for their families.

“This bill would make it impossible for many low-income families to ever pay back their student loans by replacing the existing income-driven repayment plans with a much harsher plan. Under the Income Based Repayment plan outlined in the bill, it could take a low-income borrower with just $30,000 in student loan debt an incredible 138 years to repay their student loans. Borrowers should not have to take their student loan debt to the grave. Additionally, new minimum monthly payment amounts will push borrowers with the least income into default. Borrowers need real help paying their student loans; this bill severely misses the mark.”



Statement of National Consumer Law Center’s Lauren Saunders Regarding Appointment of Mulvaney as Interim Director of Consumer Bureau

FOR IMMEDIATE RELEASE: NOVEMBER 25, 2017 || Contacts: Lauren Saunders, This email address is being protected from spambots. You need JavaScript enabled to view it., (202) 595-7845, Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.)

Washington, D.C. – Last night, President Trump announced the purported appointment of Office of Management and Budget director Mick Mulvaney as interim director of the Consumer Financial Protection Bureau. The following statement is by National Consumer Law Center Associate Director Lauren Saunders.

“President Trump’s purported appointment of Mick Mulvaney as interim director of America’s consumer watchdog is an illegal affront to the American public. Mulvaney has said that he would like to ‘get rid of’ the consumer bureau and has called the watchdog that has returned nearly $12 billion to 29 million Americans a ‘joke ... in a sad, sick kind of way.’ But it is no joke to ordinary families to attempt to defang the one agency in Washington with the tools and independence to take on the Wall Street banks, giant credit reporting agencies, and predatory lenders that abuse the American public.

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CFPB Director Cordray Shaped a Critical Consumer Watchdog

FOR IMMEDIATE RELEASE: NOVEMBER 24, 2017 || 
Contacts: Lauren Saunders, This email address is being protected from spambots. You need JavaScript enabled to view it., (202) 595-7845, Jan Kruse, This email address is being protected from spambots. You need JavaScript enabled to view it.

Statement Regarding Richard Cordray Stepping Down Today as Director of the Consumer Financial Protection Bureau

Washington, D.C. - Today, Richard Cordray stepped down as director of the Consumer Financial Protection Bureau. The following statement is by National Consumer Law Center Associate Director Lauren Saunders.

“Under Richard Cordray’s leadership, the Consumer Financial Protection Bureau has been a critical force on the side of ordinary Americans who were cheated by big banks, abused by credit reporting agencies, or trapped in built-to-fail loans that turned the dream of owning a home into a nightmare. Director Cordray was instrumental in creating an effective consumer watchdog on the side of ordinary people to push back against financial wrongdoers and level the playing field for honest businesses. Under Director Cordray’s leadership, Americans’ pocketbooks have been safer, including those of older Americans, veterans, servicemembers, students, and families struggling paycheck to paycheck. 

“The Consumer Financial Protection Bureau was created to fix a rigged system where a zeal for deregulation and laissez faire capitalism allowed predatory financial practices to run amok, ruin millions of American families, and destroy our economy. Director Cordray saw that the Consumer Bureau lived up to its mission. In just a few years, the Consumer Financial Protection Bureau has made tremendous progress in writing fair rules and enforcing the law to attack abuses that impact mortgages, credit cards, student loans, payday loans, and more.

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Statement of National Consumer Law Center Executive Director Rich Dubois Regarding Richard Cordray Stepping Down as Director of the Consumer Financial Protection Bureau

FOR IMMEDIATE RELEASE: NOVEMBER 15, 2017 || Contact: Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.)

Washington, D.C. - Today, Richard Cordray announced that he will step down as director of the Consumer Financial Protection Bureau at the end of November 2017. The following statement is by National Consumer Law Center Executive Director Rich Dubois.

“Under Richard Cordray’s leadership, the Consumer Financial Protection Bureau has returned more than $12 billion dollars to 29 million Americans who were cheated by predatory lenders, fraudsters, and wrongdoing by financial companies, big and small. As the first director of America’s only agency that focuses entirely on protecting ordinary people in their financial lives, Director Cordray has been a strong voice for the ’forgotten man and woman,’ including older Americans, veterans, servicemembers, students, and average families. His calm, even-handed, and thoughtful leadership has set the template for the next director.
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FCC Proposed Changes Would Undermine Lifeline, a Key Program that Helps to Close the Digital Divide

FOR IMMEDIATE RELEASE: NOVEMBER 14, 2017 || Contacts: Olivia Wein (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); (617) 542-8010

Nearly 70% of Americans Who Use Lifeline Service Would Lose Affordable Phone and Broadband Access from their Current Provider

Washington, D.C. – On Thursday, Nov. 16, the FCC is scheduled to vote on a combined set of orders and proposals that, if adopted, would destabilize and impair the federal Lifeline program and leave many of the most vulnerable people in the country without access to affordable communications. The Lifeline program provides essential, affordable voice and data service for low-income families who use the program for daily life essentials, including searching for jobs, completing homework, and communicating with employers, healthcare professionals, and teachers. Lifeline is one of four federal Universal Service programs and the only one targeted directly to helping low-income households, in all parts of the nation, overcome the cost barrier to connectivity.

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Beware Holiday Shoppers: Deferred Interest Promotions Promise 0% Now, but Can Cost Big Bucks Later

FOR IMMEDIATE RELEASE: November 13, 2017 || CONTACTS: Chi Chi Wu (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.), (617) 542-8010

(BOSTON) As Black Friday approaches, the National Consumer Law Center warns holiday shoppers of a lurking danger in the local mall or big box store: deferred interest promotions on credit cards. These promotions entice consumers with promises such as “no interest for 12 months” or “0% interest until December 2018,” but there is a debt trap at the end.

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Consumer Advocates Press Congress on Access to Justice

FOR IMMEDIATE RELEASE: NOVEMBER 9, 2017 || CONTACTS: National Consumer Law Center: Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it., (617) 542-8010; or Stephen Rouzer (This email address is being protected from spambots. You need JavaScript enabled to view it., (202) 595-7847); National Association of Consumer Advocates: Christine Hines (This email address is being protected from spambots. You need JavaScript enabled to view it.)

Washington, D.C. - Nearly 125 consumer advocates from around the country will meet with their members of Congress on Wednesday, November 15, 2017 as part of Consumer Justice Lobby Day, sponsored by the National Consumer Law Center and the National Association of Consumer Advocates.

Among other issues, advocates will focus on:

Forced arbitration: Last month, Congress blocked the Consumer Financial Protection Bureau’s rule that would have stopped financial giants like Wells Fargo and Equifax from preventing people who were cheated from joining together to have their day in court. The fight over the rule and the outrage over Congress’s action have galvanized people to push for reform.

“Congress should pass the Arbitration Fairness Act that would bar big business from using fine-print contracts to strip consumers, workers and small businesses of their day in court, said Ira Rheingold, executive director of the National Association of Consumer Advocates. “The public court system should be available to all, including consumers cheated by big banks and payday lenders, employees sexually harassed at work, students defrauded by for-profit schools, older Americans mistreated at nursing homes, or small businesses undermined by unfair competition tactics.”
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Consumer Groups Oppose Credit Unions’ Attempts to Robocall, Text Message Customers Without Their Consent

FOR IMMEDIATE RELEASE: November 7, 2017 || CONTACTS: Margot Saunders, (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); (617) 542-8010

The Credit Union National Association Has Petitioned the FCC for an Exemption from the Telephone Consumer Protection Act (TCPA)

WASHINGTON, D.C. - Today, the National Consumer Law Center filed comments with the Federal Communications Commission (FCC) opposing the Credit Union National Association’s (CUNA) request for exemptions from the TCPA’s prior-express-consent requirements for robocalls and text messages made by or on behalf of credit unions to their members’ wireless phone numbers.

“Credit unions pride themselves on their ability to forge lasting relationships with their members,” said Margot Saunders, senior counsel at the National Consumer Law Center. “If the information to be imparted by credit unions is so important and valuable to their members, the members will consent to receive it—eliminating any necessity for an exemption. Almost 60 million robocalls are now made monthly by financial institutions just to collect consumer debt; allowing credit unions to make calls without consent would add significantly to this number.”

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