Media Center

NCLC in the News

Select media clips. Journalists interested in speaking with an expert at the National Consumer Law Center should contact Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it. or 617.542,8010).

Press Releases

Advocates Decry Lack of Compensation in Consumer Bureau Settlement

FOR IMMEDIATE RELEASE: December 7, 2018

CONTACTS: National Consumer Law Center: Jan Kruse (jThis email address is being protected from spambots. You need JavaScript enabled to view it.) or Chi Chi Wu (This email address is being protected from spambots. You need JavaScript enabled to view it.); (617) 542-8010
Consumer Federation of America: This email address is being protected from spambots. You need JavaScript enabled to view it., (202) 387-6121 x1020

Consumers Abused by State Farm Deserve Better

Washington, D.C. - Advocates from the Consumer Federation of American and the National Consumer Law Center criticized the Consumer Financial Protection Bureau’s enforcement action announced late yesterday against State Farm Bank for imposing no restitution or fines at all. The CFPB discovered that State Farm violated the Fair Credit Reporting Act by reporting inaccurate information about its customers to the credit bureaus and for illegally pulling credit reports without a permissible purpose.
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FCC Issues Proposed Order to Reduce Wrong Number Robocalls

FOR IMMEDIATE RELEASE: November 21, 2018

National Consumer Law Center: Margot Saunders (This email address is being protected from spambots. You need JavaScript enabled to view it.); Stephen Rouzer (This email address is being protected from spambots. You need JavaScript enabled to view it.), (202) 595-7847
Consumer Reports: Kara Kelber (This email address is being protected from spambots. You need JavaScript enabled to view it.), (202) 462-6262
Consumer Federation of America: Susan Grant, (This email address is being protected from spambots. You need JavaScript enabled to view it.)

Proposal Would Establish Reassigned Number Database; Require Callers to Cross-Reference for Accuracy of Information

WASHINGTON, D.C. -- The Federal Communications Commission (FCC) announced today it will take decisive action to reduce the volume of wrong number robocalls. Consumers have been complaining for years about escalating debt collection, telemarketing, and other robocalls made to the wrong people because the calls were intended to reach previous owners of their phone number. The callers have claimed they should not be held responsible for calling the wrong numbers because there was no way for them to know the numbers were reassigned to new consumers. Today’s announcement by FCC Chairman Ajit Pai outlines the Commission's plan to put a clear end to this problem, by establishing a “reassigned number database.” The database will let callers check whether a number has been reassigned so that they would be able to avoid calling or texting consumers who have not provided consent to receive robocalls and text messages.

With Americans receiving 5 billion robocalls per month and consumer complaints about unwanted robocalls soaring, a reassigned number database provides an essential tool in reducing the volume of unwanted calls placed to cell phones without the express consent of the recipient.
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National Consumer Law Center Advocates Urge HUD to Take Immediate Action to Reduce Foreclosures on Widows and Widowers of Reverse Mortgage Borrowers

FOR IMMEDIATE RELEASE: November 27, 2018
National Consumer Law Center: Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.), (617) 542-8010


Washington, D.C. -- Reverse mortgages are intended to help elders age in their homes. Yet, across the country, widows and widowers are losing their homes because of the U.S. Department of Housing and Urban Development (HUD)’s failure to prevent foreclosures on reverse mortgages that their now-deceased spouses previously obtained. Advocates at the National Consumer Law Center today issued a new report showing the harm that HUD’s practice causes to widows and widowers, and urging HUD to take immediate action to better inform reverse mortgage borrowers and their spouses about options to avoid foreclosure on a non-borrowing spouse, remove arbitrary and unrealistic deadlines for lenders to elect to participate in the program, and ensure that the program can work effectively to help non-borrowing spouses stay in their homes.

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American Bar Association’s Consumer Financial Services Committee Fellows Protest ABA’s Support for H.R. 5082, Which Could be Attached to Omnibus Budget Bill

FOR IMMEDIATE RELEASE: November 26, 2018
National Consumer Law Center Contact: Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); (617) 542-8010

H.R. 5082 Would Allow Lawyers to Abuse Consumers in Debt Collection Lawsuits, Exempt Attorneys and Firms from Federal Debt Collection Enforcement and CFPB Oversight

Washington, D.C. -- Attorneys selected by the American Bar Association (ABA) to represent the interests of consumers wrote the ABA President today condemning the ABA’s decision to back H.R. 5082, the Practice of Law Technical Clarification Act of 2018. The bill would strip consumers of vital protections by exempting attorneys and law firms engaged in debt collection litigation from the Fair Debt Collection Practices Act (FDCPA) and eliminate Consumer Financial Protection Bureau (CFPB) oversight. “The ABA is pushing for a floor vote in the House and also pressuring members of the Senate Appropriations Committee to slip it in to the omnibus budget bill,” said April Kuehnhoff, staff attorney at the National Consumer Law Center.
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American Bar Association’s Consumer Financial Services Committee Fellows Protest ABA’s Support for H.R. 5082, Which Could be Attached to Omnibus Budget Bill

FOR IMMEDIATE RELEASE: November 26, 2018
National Consumer Law Center Contact: Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); (617) 542-8010

H.R. 5082 Would Allow Lawyers to Abuse Consumers in Debt Collection Lawsuits, Exempt Attorneys and Firms from Federal Debt Collection Enforcement and CFPB Oversight

Washington, D.C. -- Attorneys selected by the American Bar Association (ABA) to represent the interests of consumers wrote the ABA President today condemning the ABA’s decision to back H.R. 5082, the Practice of Law Technical Clarification Act of 2018. The bill would strip consumers of vital protections by exempting attorneys and law firms engaged in debt collection litigation from the Fair Debt Collection Practices Act (FDCPA) and eliminate Consumer Financial Protection Bureau (CFPB) oversight. “The ABA is pushing for a floor vote in the House and also pressuring members of the Senate Appropriations Committee to slip it in to the omnibus budget bill,” said April Kuehnhoff, staff attorney at the National Consumer Law Center.
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National Consumer Law Center Files FOIA Lawsuit Against U.S. Department of Education

FOR IMMEDIATE RELEASE: November 16, 2018
National Consumer Law Center contact: Stephen Rouzer, This email address is being protected from spambots. You need JavaScript enabled to view it., (202) 595-7847


NCLC Seeks to Obtain Records Concerning the Department’s Servicing of Defaulted Federal Student Loans

BOSTON, M.A — The National Consumer Law Center filed a federal lawsuit today against the U.S. Department of Education, asking the court to compel the Department to comply with a Freedom of Information Act (FOIA) request submitted by NCLC on October 10, 2017. The complaint, filed in the U.S. District Court for the District of Massachusetts, seeks the immediate release of records in connection with the Department’s contractual arrangements with Maximus Federal Services, Inc. or the Default Resolution Group.  
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Consumer Groups Welcome Bipartisan Legislation to Stop Misleading “Spoofed” Robocalls

For Immediate Release: November 16, 2018

WASHINGTON, DC — A new bipartisan bill introduced in the Senate will address the growing problem of “spoofed” robocalls that use fraudulent caller identification information to disguise the caller’s true identity.

Introduced by Senators Thune (R-S.D.) and Markey (D-Mass.), the Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act would direct the Federal Communications Commission (FCC) to develop rules requiring providers of telephone voice services to implement an effective framework for authenticating calls to better enable them to identify and stop unwanted calls before they reach the consumer. It would also increase potential civil forfeitures and criminal fines for intentional violations of the Telephone Consumer Privacy Act (TCPA).

The National Consumer Law Center, Consumer Reports, and Consumer Federation of America applaud the Senators and welcome the progress in the effort against unwanted robocalls.
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Beware Holiday Shoppers: Deferred Interest Promotions Promise No Interest Now, but Can Cost Big Bucks Later

FOR IMMEDIATE RELEASE: November 15, 2018
National Consumer Law Center contacts: Chi Chi Wu (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.), (617) 542-8010
Download NCLC infographic of big ticket holiday gifts’ cost at time of purchase and with deferred interest: http://bit.ly/2z947C7

Boston - As Black Friday approaches, the National Consumer Law Center warns holiday shoppers of a lurking danger in the local mall, big box store or online: deferred interest promotions on credit cards. These promotions entice consumers with promises such as “no interest for 12 months” or “0% interest until December 2019,” but there is a debt trap at the end. Consumers who don’t pay off the entire balance before the promotional period ends will be hit with a huge lump sum interest charge going back to the date that they bought the item, even on amounts that have been paid off. Check out NCLC’s infographic highlighting some popular big ticket gifts and their costs with deferred interest versus mainstream credit cards to show the pitfalls of these promotions.
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