Media Center

NCLC in the News

Select media clips. Journalists interested in speaking with an expert at the National Consumer Law Center should contact Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it. or 617.542,8010).

Press Releases

Education Department Unlawfully Withholding Records Concerning Delay of Rule to Protect Student Borrowers from Fraud

For Immediate Release: April 19, 2018 || Contacts: Public Citizen: Nadia Prupis, This email address is being protected from spambots. You need JavaScript enabled to view it., (202) 588-7779 or Angela Bradbery, This email address is being protected from spambots. You need JavaScript enabled to view it., (202) 588-7741, National Consumer Law Center: Jan Kruse, This email address is being protected from spambots. You need JavaScript enabled to view it., (617) 542-8010

Consumer Group Argues Agency Did Not Conduct Adequate Search and Is Improperly Withholding Requested Documents

WASHINGTON, D.C. – The U.S. Department of Education must hand over records related to its justification for delaying implementation of a rule to help student loan borrowers, including records of communications between agency officials and representatives of the for-profit college industry, the National Consumer Law Center (NCLC) said in a lawsuit filed today.

Public Citizen Litigation Group serves as co-counsel with NCLC in this lawsuit brought against the department in the U.S. District Court for the District of Massachusetts.

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U.S. Senate Votes to Roll Back Consumer Bureau Effort to Thwart Auto Lending Discrimination

FOR IMMEDIATE RELEASE: APRIL 18, 2018
National Consumer Law Center contacts: Stuart Rossman (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); (617) 542-8010



Boston – The U.S. Senate today voted to repeal guidance issued in 2013 by the Consumer Financial Protection Bureau to help auto finance companies avoid racial and ethnic discrimination by holding them accountable to fair lending laws. “It’s outrageous that the Senate voted to claw back this five-year old guidance intended to ensure our auto loan markets are free of racial discrimination,” said Stuart Rossman, director of litigation at the National Consumer Law Center. The auto finance market unfortunately has a demonstrated history of charging people of color more for their loans than the prices paid by white people with the same creditworthiness.”
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NCLC Attorney Margot Saunders to Testify at U.S. Senate Hearing on Stopping Abusive Robocalls on April 18; Will Urge FCC to Strengthen Key Federal Privacy Law

Full written testimony is available at: http://bit.ly/2H60aQK 

7.1 million consumer complaints filed with the FTC in 2017, up from 5.3 million the previous year

(Washington, D.C.) On Wednesday, April 18 at 10:00 am ET, the U.S. Senate Committee on Commerce, Science, and Transportation will convene a hearing on Abusive Robocalls and How We Can Stop Them. “Robocalls have increased 285 percent in less than three years, with over three billion robocalls made just in February 2018,” said National Consumer Law Center Senior Counsel Margot Saunders, who will testify at the hearing. “The surge in consumer complaints reinforces the need for the Federal Communications Commission to strengthen the federal Telephone Consumer Protection Act to cover autodialed calls and to give consumers relief from this escalating problem.”

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Statement of National Consumer Law Center Olivia Wein Regarding FCC Commissioner Mignon Clyburn Stepping Down from the Federal Communications Commission

FOR IMMEDIATE RELEASE: APRIL 17, 2018

National Consumer Law Center contacts: Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.) or (617) 542-8010; or Olivia Wein (This email address is being protected from spambots. You need JavaScript enabled to view it.)


“FCC Commissioner Mignon Clyburn has been a steadfast champion of the most vulnerable in our society. She has been a leader on so many consumer issues, but in particular in modernizing Lifeline and addressing prison phone abuses. Commissioner Clyburn is a compassionate and passionate public servant who has been an inspiration, and her voice will be missed on the FCC.”
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Students Defrauded by Marinello Schools of Beauty Obtain Belated Discharges After Filing Suit Against the Department of Education

FOR IMMEDIATE RELEASE: APRIL 10, 2018 || CONTACTS: Legal Aid Foundation of Los Angeles: Robyn Smith (This email address is being protected from spambots. You need JavaScript enabled to view it.) or (213) 640-3906;  National Consumer Law Center: Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.) or (617) 542-8010

Following a federal lawsuit filed by the Legal Aid Foundation of Los Angeles and the National Consumer Law Center against the U.S. Department of Education and Secretary Betsy DeVos (Lizette Menendez, et al. v. Betsy DeVos and U.S. Department of Education, U.S. District Court, Central District of Cal., Case No. 2:18-CV01061), three former students of the now defunct Marinello Schools of Beauty have finally received a full discharge of their federal student loans. At the time of its closure, Marinello had 39 campuses in California and 17 other campuses in Kansas, Massachusetts, Nevada and Utah.

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NCLC's Report Urges the Massachusetts Department of Public Utilities and State Legislators to End Failed Competitive Electricity Market Experiment and Stop Harm to Consumers

FOR IMMEDIATE RELEASE: APRIL 4, 2018 || Contacts: Jenifer Bosco (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); (617) 542-8010

Download the full National Consumer Law Center report, including charts, at: http://bit.ly/2H3ORJJ 

Boston – Deregulation of electricity sales in Massachusetts has led to a “wild west” for competitive energy supply (CES) companies who pressure residential customers to sign up for unfair and expensive electricity contracts, according to a new report from the National Consumer Law Center. “Electricity customers are fed up with aggressive salespeople who promise savings while pushing expensive and unfair electricity contracts onto Massachusetts households, and it is time for regulators and policymakers to step in and protect families,” according to National Consumer Law Center attorney Jenifer Bosco, author of Competing to Overcharge Customers: The Competitive Energy Supplier Market in Massachusetts. “Consumers are losing money and seeing no benefit, while government agencies and even local police departments are burning through valuable resources to try to protect consumers and address the same problems over and over. Bad actors in this market continue to deceive elders, low-income families, and consumers who have limited English language proficiency.”

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A New Generation of Tax-Time Loans Surges in Popularity

FOR IMMEDIATE RELEASE: MARCH 30, 2018 || CONTACTS: Chi Chi Wu (cwu(at)nclc.org) or Jan Kruse (jkruse(at)nclc.org); (617) 542-8010 
Consumer Federation of America: Michael Best (mbest(at)consumerfed.org); (202) 939-1009

Download the full report: http://bit.ly/2uAz2Ys 

A New Generation of Tax-Time Loans Surges in Popularity

NCLC and CFA’s Annual Survey of Financial Tax-Time Consumer Products Uncovers Troubling Trends for Consumers

Washington, D.C. - As the tax season enters its final push, advocates from the National Consumer Law Center (NCLC) and Consumer Federation of America (CFA) issued their annual report on tax-time consumer issues. Tax-Time Products 2018: A New Generation of Tax-Time Loans Surges in Popularity discusses problems faced by taxpayers.

“Tax-time is hard enough for most Americans, but they also face consumer protection challenges,” noted Chi Chi Wu, staff attorney at the National Consumer Law Center. “They need to avoid incompetent and abusive preparers and decide whether to choose financial products of varying costs. The fact that Congress has delayed refunds for some of the neediest taxpayers makes the situation all that much worse.”

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Federal Reverse Mortgage Program Results in Widows Losing Their Homes After Death of Spouse

March 12, 2018 

New information from the U.S. Department of Housing and Urban Development demonstrates that widows and widowers are being kicked to the curb after the death of a spouse, due to insufficient guidelines, servicer discretion, and uneven implementation of a program that was supposed to keep widowed Non-Borrowing Spouses in their homes. Better guidelines are needed to make this program accessible to all Non-Borrowing Spouses and enable them to remain in their homes.

The California Reinvestment Coalition and Jacksonville Area Legal Aid have released the latest response by the U.S. Department of Housing and Urban Development to a Freedom of Information Act (FOIA) request filed by the two organizations in order to help the public better understand the extent of foreclosures under the federal Home Equity Conversion Mortgage (HECM) reverse mortgage program, as well as the efficacy of a new program meant to keep widowed Non-Borrowing Spouses in their homes after the death of their loved ones.

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