Media Center

NCLC in the News

Select media clips. Journalists interested in speaking with an expert at the National Consumer Law Center should contact Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it. or 617.542,8010).

Press Releases

Statement of National Consumer Law Center Executive Director Rich Dubois Regarding Richard Cordray Stepping Down as Director of the Consumer Financial Protection Bureau

FOR IMMEDIATE RELEASE: NOVEMBER 15, 2017
National Consumer Law Center contact: Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.)

Statement of National Consumer Law Center Regarding Richard Cordray Stepping Down as Director of the Consumer Financial Protection Bureau

Washington, D.C. - Today, Richard Cordray announced that he will step down as director of the Consumer Financial Protection Bureau at the end of November 2017. The following statement is by National Consumer Law Center Executive Director Rich Dubois.

“Under Richard Cordray’s leadership, the Consumer Financial Protection Bureau has returned more than $12 billion dollars to 29 million Americans who were cheated by predatory lenders, fraudsters, and wrongdoing by financial companies, big and small. As the first director of America’s only agency that focuses entirely on protecting ordinary people in their financial lives, Director Cordray has been a strong voice for the ’forgotten man and woman,’ including older Americans, veterans, servicemembers, students, and average families. His calm, even-handed, and thoughtful leadership has set the template for the next director.
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FCC Proposed Changes Would Undermine Lifeline, a Key Program that Helps to Close the Digital Divide

FOR IMMEDIATE RELEASE: NOVEMBER 14, 2017 || Contacts: Olivia Wein (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); (617) 542-8010

Nearly 70% of Americans Who Use Lifeline Service Would Lose Affordable Phone and Broadband Access from their Current Provider

Washington, D.C. – On Thursday, Nov. 16, the FCC is scheduled to vote on a combined set of orders and proposals that, if adopted, would destabilize and impair the federal Lifeline program and leave many of the most vulnerable people in the country without access to affordable communications. The Lifeline program provides essential, affordable voice and data service for low-income families who use the program for daily life essentials, including searching for jobs, completing homework, and communicating with employers, healthcare professionals, and teachers. Lifeline is one of four federal Universal Service programs and the only one targeted directly to helping low-income households, in all parts of the nation, overcome the cost barrier to connectivity.

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Beware Holiday Shoppers: Deferred Interest Promotions Promise 0% Now, but Can Cost Big Bucks Later

FOR IMMEDIATE RELEASE: November 13, 2017

CONTACTS: Chi Chi Wu (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.), (617) 542-8010

Beware Holiday Shoppers: Deferred Interest Promotions Promise 0% Now, but Can Cost Big Bucks Later
 

(BOSTON) As Black Friday approaches, the National Consumer Law Center warns holiday shoppers of a lurking danger in the local mall or big box store: deferred interest promotions on credit cards. These promotions entice consumers with promises such as “no interest for 12 months” or “0% interest until December 2018,” but there is a debt trap at the end.
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Consumer Advocates Press Congress on Access to Justice

FOR IMMEDIATE RELEASE: NOVEMBER 9, 2017

CONTACTS:
National Consumer Law Center: Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it., (617) 542-8010; or Stephen Rouzer (This email address is being protected from spambots. You need JavaScript enabled to view it., (202) 595-7847)
National Association of Consumer Advocates: Christine Hines (This email address is being protected from spambots. You need JavaScript enabled to view it.)

Consumer Advocates Press Congress on Access to Justice

Washington, D.C. - Nearly 125 consumer advocates from around the country will meet with their members of Congress on Wednesday, November 15, 2017 as part of Consumer Justice Lobby Day, sponsored by the National Consumer Law Center and the National Association of Consumer Advocates.

Among other issues, advocates will focus on:

Forced arbitration: Last month, Congress blocked the Consumer Financial Protection Bureau’s rule that would have stopped financial giants like Wells Fargo and Equifax from preventing people who were cheated from joining together to have their day in court. The fight over the rule and the outrage over Congress’s action have galvanized people to push for reform.

“Congress should pass the Arbitration Fairness Act that would bar big business from using fine-print contracts to strip consumers, workers and small businesses of their day in court, said Ira Rheingold, executive director of the National Association of Consumer Advocates. “The public court system should be available to all, including consumers cheated by big banks and payday lenders, employees sexually harassed at work, students defrauded by for-profit schools, older Americans mistreated at nursing homes, or small businesses undermined by unfair competition tactics.”
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Consumer Groups Oppose Credit Unions’ Attempts to Robocall, Text Message Customers Without Their Consent

FOR IMMEDIATE RELEASE: November 7, 2017
CONTACTS: Margot Saunders, (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); (617) 542-8010

Consumer Groups Oppose Credit Unions’ Attempts to Robocall, Text Message Customers Without Their Consent

The Credit Union National Association Has Petitioned the FCC for an Exemption from the Telephone Consumer Protection Act (TCPA)

WASHINGTON, D.C. - Today, the National Consumer Law Center filed comments with the Federal Communications Commission (FCC) opposing the Credit Union National Association’s (CUNA) request for exemptions from the TCPA’s prior-express-consent requirements for robocalls and text messages made by or on behalf of credit unions to their members’ wireless phone numbers.

“Credit unions pride themselves on their ability to forge lasting relationships with their members,” said Margot Saunders, senior counsel at the National Consumer Law Center. “If the information to be imparted by credit unions is so important and valuable to their members, the members will consent to receive it—eliminating any necessity for an exemption. Almost 60 million robocalls are now made monthly by financial institutions just to collect consumer debt; allowing credit unions to make calls without consent would add significantly to this number.”
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National Consumer Law Center Attorney Chi Chi Wu to Testify on October 25 before House Financial Services Committee on Equifax Data Breach

FOR IMMEDIATE RELEASE: OCTOBER 24, 2017
National Consumer Law Center contacts: Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Chi Chi Wu (This email address is being protected from spambots. You need JavaScript enabled to view it.); (617) 542-8010

National Consumer Law Center Attorney Chi Chi Wu to Testify on October 25 before House Financial Services Committee on Equifax Data Breach

How a Culture of Impunity Led to One of the Worst Data Breaches in U.S. History
and Needed Industry Reforms

Full testimony of NCLC attorney Wu available before or by 2PM EDT on October 25, 2017: https://financialservices.house.gov/calendar/eventsingle.aspx?EventID=402472

To interview Ms. Wu, please contact Jan Kruse at This email address is being protected from spambots. You need JavaScript enabled to view it. or (617) 542-8010.

BOSTON – On Wednesday, October 25, National Consumer Law Center attorney Chi Chi Wu will testify before the U.S. House Financial Services Committee during the hearing Examining the Equifax Data Breach on the reforms that Congress should adopt to protect the 145.5 million American consumers harmed by this massive breach of sensitive personal data, including Social Security numbers and dates of birth. Ms. Wu will also discuss how the Equifax hack relates to the issues of errors in credit reports that she has worked to address for many years and the vote Congress may take any day now on the Consumer Financial Protection Bureau’s arbitration rule.
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Senate Votes to Repeal Americans’ Day in Court; Gives Wall Street a Huge Win

FOR IMMEDIATE RELEASE: OCTOBER 25, 2017 || CONTACTS: Lauren Saunders (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); (617) 542-8010

WASHINGTON, D.C. - Last night, the Senate voted 51-50, with Vice President Pence breaking the tie, to repeal the Consumer Financial Protection Bureau’s arbitration rule, which prevented financial giants from using fine print clauses to prohibit people from banding together in court when companies violate the law.

National Consumer Law Center Associate Director Lauren Saunders made the following statement:

“Last night, 50 United States Senators and the Vice President of the United States showed their disregard for the American system of justice and the Seventh Amendment of the Constitution by voting to take away everyday Americans’ right to take widespread financial disputes to court. Having our day in court does not mean that we always win. It means that when big banks or payday lenders abuse thousands of people, we have the right to a hearing in a public setting by a neutral judge who must listen to the evidence on both sides, and make a decision consistent with the facts and the law that can hold up to review.

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Language Preference Question in Uniform Mortgage Application Will Help Borrowers Gain Access to the Mortgage Market

FOR IMMEDIATE RELEASE: OCTOBER 24, 2017 ||  Contacts: Alys Cohen (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); 617.542.8010

WASHINGTON, D.C. - The National Consumer Law Center applauded the decision of the Federal Housing Finance Agency (FHFA) announced last Friday to add a preferred language question to the redesigned Uniform Residential Loan Application. The uniform application is used by all originators of loans to be sold to Fannie Mae or Freddie Mac, and sets an industry standard that is followed by most lenders. Consumer advocates have pushed for the addition of a question regarding preferred language on the application as a means of ensuring that borrowers who have limited English proficiency can self-identify and obtain access to available in-language services, both in the loan application process and when a borrower encounters a hardship at a later point and needs help to avoid foreclosure.

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