I am (check one category)
This Checklist is an online complaint form that can be completed in 4 easy steps:
Step 1: Provide information about yourself (counselor), the borrower, and the loan.
Step 2: From the list provided, check off the boxes that describe the problems your client is having with the servicing of the loan.
Step 3: From the list provided, check off the boxes that describe any fair lending issues your client is facing.
Step 4: Send your complaint to your state attorney general, the Consumer Financial Protection Bureau and/or HUD (optional).
Save time! Do you have several clients with servicing-related complaints?
You can submit information related to two or more clients at the same time. Your clients’ information will be transferred from CMAX or HCO.
For instructions on how to submit information related to multiple client cases, you must register or log in. Click on “Submit Multiple Cases” in the top toolbar to Register or Log In.
Note: Submitting multiple cases allows you to review and edit your cases at any time.This option is not available if you submit a single case.