Lawsuits to Hold Bad Actors Accountable for Breaking Key Consumer Protection Laws Are Down and Requests for Exemptions Are Routine–Making the Robocall Problem Even Worse Than It Looks
Washington, D.C. – The Federal Trade Commission’s (FTC) “Biennial Report to Congress” reveals a sizeable uptick in consumer complaints about robocalls in 2017, with 4.5 million complaints filed in 2017 compared to 3.4 million in 2016. While the rise in complaints is consistent with an increased use of intrusive and disruptive robocall technology, the problem is far worse even than the FTC’s numbers, according to advocates at the National Consumer Law Center.
Industry data shows that over two billion robocalls are made every month, many of which are unwanted and illegal. Any robocall to a cell phone violates the federal Telephone Consumer Protection Act (TCPA) unless the recipient has consented to the call.
“The FTC’s complaint data illustrates a rapid expansion of the use of robocall technology and the toll these abusive calls take on consumers,” said Margot Saunders, senior counsel at the National Consumer Law Center. “However, the complaint database understates the full extent of the problem of abusive robocalls.”