Media Center

NCLC in the News

Select media clips. Journalists interested in speaking with an expert at the National Consumer Law Center should contact Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it. or 617.542,8010).

Press Releases

Consumer Groups Urge the Department of Energy to Strengthen Protections for Homeowners in Best Practice Guidelines

FOR IMMEDIATE RELEASE: AUGUST 18, 2016 || CONTACT: Jan Kruse, This email address is being protected from spambots. You need JavaScript enabled to view it., (617) 542-8010

(WASHINGTON) Today, the National Consumer Law Center, on behalf of its low-income clients, and 15 consumer advocacy organizations submitted comments urging the U.S. Department of Energy (DOE) to strengthen consumer protections in the Department's draft Best Practices for Residential PACE Financing Programs. Municipalities use Property Assessed Clean Energy (PACE) loans to help homeowners finance energy efficiency and renewable energy improvements to their homes. In exchange, the municipalities collect the loan payments just as with property taxes. Failure to make payments promptly can lead to foreclosure for the homeowner.
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NCLC and 39 Others Urge Department of Education to Address Racial Disparities in Student Loans

FOR IMMEDIATE RELEASE: AUGUST 17, 2016 ||  CONTACTS: Persis Yu (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); (617) 542-8010

(BOSTON) The National Consumer Law Center, on behalf of its low-income clients, along with a coalition of 39 other national, state and local civil legal aid, civil rights, and public interest groups and advocates, sent a letter to Secretary John King today calling on the U.S. Department of Education to collect and release the data necessary to ensure that student loans are a tool for economic advancement and not economic devastation for borrowers of color.

“It is unacceptable that, for nearly a decade, the Department has known that student loan debt disproportionately harms borrowers of color, and despite this knowledge, has failed to even track this problem, let alone address the issue,” said Persis Yu, director of National Consumer Law Center’s Student Loan Borrower Assistance Project.

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A Win for Consumers! FCC Limits Robocalls for Collectors of Federal Student Loan Debt

FOR IMMEDIATE RELEASE: AUGUST 11, 2016

CONTACTS: NCLC: Margot Saunders, This email address is being protected from spambots. You need JavaScript enabled to view it. or 202-595-7844; Jan Kruse, This email address is being protected from spambots. You need JavaScript enabled to view it. or 617-542-8010; Consumers Union: Michael McCauley, This email address is being protected from spambots. You need JavaScript enabled to view it., 415-431-6747 x7606 (office); 415-902-9537 (cell)

(WASHINGTON) Consumer advocates applauded the Federal Communications Commission (FCC) for its issuance today of its Rules and Report implementing a provision of the 2015 Budget Bill that allows robocalls and texts to be made to a cell phone without the consumer’s consent “to collect a debt owed to or guaranteed by the United States.” The Budget Act provision permits these robocalls and texts by collectors of federal debt—primarily student loan borrowers who are delinquent on federal student loans, as well as taxpayers pursued by private collectors—subject to the regulations implemented by the FCC.

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NCLC Statement re: CFPB Final Mortgage Servicing Rules

FOR IMMEDIATE RELEASE: AUGUST 4, 2016 ||  NCLC contact: Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it. or 617.542.8010)

(WASHINGTON) “Today, by finalizing revised mortgage servicing rules, the CFPB has taken an important step toward improving protections for distressed borrowers,” said John Rao, staff attorney at the National Consumer Law Center. “Many homeowners will find it easier to save their homes from foreclosure because of these new rules.”

The CFPB’s revised rules make progress on several key issues affecting homeowners facing financial hardship. “We applaud the protections provided to widows, heirs, and homeowners going through divorce, as these homeowners often face additional hurdles in trying to keep their homes after a family loss or separation,” said Rao.

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Rule to Rein in Illegal Business Practice Gains Key Support from Congress

FOR IMMEDIATE RELEASE: AUGUST 3, 2016

NCLC contacts: Lauren Saunders (This email address is being protected from spambots. You need JavaScript enabled to view it. or 202.595.7845) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it. or 617.542.8010)

Advocates Say Forced Arbitration Denies Americans’ Constitutional Right

(WASHINGTON) Today, more than 100 members of Congress applauded the Consumer Financial Protection Bureau (CFPB)’s proposed rule to restore consumers’ right to join together to hold corporations accountable when they break the law in two letters from the House and Senate. The CFPB’s rule would limit the financial industry’s use of forced arbitration – an abusive practice in which banks and predatory lenders bury “ripoff clauses” in the fine print of take-it-or-leave-it contracts to block consumers from challenging illegal practices such as hidden fees and fraud. "Fine print clauses give corporate lawbreakers a get-out-of-jail-free card, denying people access to the courts and forcing them into a secretive, biased and lawless forced arbitration," said National Consumer Law Center Associate Director Lauren Saunders. “It makes a strong statement that more than 100 of our elected leaders back the CFPB to restore our constitutional right.”

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Advocates Applaud CFPB Proposed Debt Collection Rules but Additional Provisions Are Needed

FOR IMMEDIATE RELEASE: JULY 28, 2016 || Contacts:: This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it., 617-542-8010

(WASHINGTON) New proposed debt collection rules outlined today by the Consumer Financial Protection Bureau (CFPB) will significantly strengthen consumer protections against debt collection abuses, but even stronger action is needed due to the rampant debt collection abuses prevalent today, according to advocates at the National Consumer Law Center (NCLC).

“Nearly 40 years after Congress passed the Fair Debt Collection Practices Act, too many debt collectors pursue the wrong person or the wrong amount. Instead of simply requiring collectors to have full and accurate information, the CFPB proposal sets up a complicated and inadequate system that lets collectors rely on information that may be inaccurate,” said Margot Saunders, an attorney with the National Consumer Law Center.

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NCLC and 50 Groups File Petition with FCC to Stop Millions of Robocalls to Cell Phones

FOR IMMEDIATE RELEASE: JULY 26, 2016 || Contacts: NCLC:  This email address is being protected from spambots. You need JavaScript enabled to view it. or 617.542.8010; This email address is being protected from spambots. You need JavaScript enabled to view it.; Consumers Union: This email address is being protected from spambots. You need JavaScript enabled to view it. or 415.902.9537

FCC’s Unsupported Ruling Opens Floodgates to Calls by Federal Contractors

(WASHINGTON) The National Consumer Law Center, on behalf of its low-income clients, and 50 other national, state and local civil legal aid, civil rights, and public interest groups filed a petition today with the Federal Communications Commission urging reversal of its recent Declaratory Ruling in the Broadnet case. The FCC’s ruling allows federal contractors that are agents of the government to make unlimited robocalls to consumer cell phones without consent, and eliminates the ability of consumers to stop these calls. Groups joining the petition include Americans for Financial Reform, Center for Responsible Lending, Consumer Action, Consumer Federation of America, Consumers Union, Justice in Aging, NAACP, National Association of Consumer Advocates, National Association of State Utility Consumer Advocates, National Legal Aid & Defender Association, Public Citizen, Public Justice, and U.S. PIRG.

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NCLC Report: Why High-Rate Installment Lenders Want Borrowers Who Will Default

FOR IMMEDIATE RELEASE: JULY 21, 2016 || Contacts: Lauren Saunders (This email address is being protected from spambots. You need JavaScript enabled to view it. or 202.595.7845) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it. or 617.542.8010)


Access full report, charts, and additional resources: http://bit.ly/2a8I9T5

(WASHINGTON) As the Consumer Financial Protection Bureau prepares to tighten rules for payday loans, lenders are moving into dangerous high-rate installment loans, according to a new report from the National Consumer Law Center (NCLC). Misaligned Incentives: Why High-Rate Installment Lenders Want Borrowers Who Will Default details how high-rate installment lenders can make a profit on unaffordable loans.

“Just like short-term payday loans, high-rate installment loans produce dysfunctional dynamics where the lender can turn a profit even if the borrower defaults and is left with the devastating consequences of an unaffordable loan,” said Lauren Saunders, associate director of NCLC and co-author of the report. The report demonstrates how loans that default may in some circumstances even be more profitable than ones that are repaid early.

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