Media Center

NCLC in the News

Select media clips. Journalists interested in speaking with an expert at the National Consumer Law Center should contact Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it. or 617.542,8010).

Press Releases

FCC Must Resist Industry Pressure to Unleash Incessant Robocalls to Student Loan Borrowers and Their Relatives and Neighbors

FOR IMMEDIATE RELEASE: FEBRUARY 1, 2017 || CONTACTS: NCLC: Margot Saunders, This email address is being protected from spambots. You need JavaScript enabled to view it. or 202-595-7844; Jan Kruse, This email address is being protected from spambots. You need JavaScript enabled to view it. or 617-542-8010; Consumers Union: Michael McCauley, This email address is being protected from spambots. You need JavaScript enabled to view it., 415-431-6747 x7606 (office); 415-902-9537 (cell)

(WASHINGTON) Consumer advocates today urged the Federal Communications Commission (FCC) to turn down debt collection firms’ request to reconsider recently enacted rules limiting robocalls and text messages to borrowers of federal student loans and other debt.

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Congress Moving Quickly to Squelch Worker Complaints at Federal Contractors Through Forced Arbitration

FOR IMMEDIATE RELEASE: FEBRUARY 2, 2017 || Contacts: Lauren Saunders (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); 617.542.8010

Workers would lose right to have health, safety, wage, and discrimination disputes heard by an impartial judge or jury in open court

(WASHINGTON) Under legislation up for a vote today by House lawmakers, workers employed by federal contractors would be stripped of their day in court if their employer fails to pay them for hours worked, has an unsafe workplace, discriminates against a mother, or other violations of labor or civil rights laws.

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Congress Poised to Block Fraud Protections to Preserve Prepaid Card Overdraft Fees

FOR IMMEDIATE RELEASE: FEBRUARY 2, 2017 || Contacts: Lauren Saunders (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); 617.542.8010

Bill filed in Senate Would Block New CFPB Rule through Fast-Tracked Obscure Law

(WASHINGTON) A resolution filed in the U.S. Senate late on Wednesday by two senators from Georgia, the home state of prepaid card firm NetSpend’s parent company TSYS, would use an obscure law known as the Congressional Review Act to force a vote to block the Consumer Financial Protection Bureau’s (CFPB) prepaid card protection rule. Repeal of the rule would allow prepaid card company NetSpend to keep charging customers $80 million a year in overdraft fees while blocking basic fraud protections and fee disclosures set to go into effect for all prepaid cards, 98% of which don’t have overdraft fees.
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Tax Time Kick-Off: Delays and Risks Await Many Taxpayers This Year

FOR IMMEDIATE RELEASE: Jan. 23, 2017 || CONTACTS: NCLC: Chi Chi Wu (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); 617.542.8010, CFA: Michael Best (This email address is being protected from spambots. You need JavaScript enabled to view it.); 202. 939.1009

(WASHINGTON) As the tax season kicks off, advocates from the National Consumer Law Center and Consumer Federation of America issue its eleventh annual press advisory to warn of the problems that taxpayers face, ranging from recent law changes to lack of standards for tax preparers. Problems include:

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CFPB’s TCF Bank Overdraft Fee Case Has Echoes of Wells Fargo’s Fraud

FOR IMMEDIATE RELEASE: JANUARY 19, 2017 ||  Contacts: Chi Chi Wu (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); 617.542.8010

Case Demonstrates the Need for a Strong and Independent Consumer Watchdog

The following statement is issued by National Consumer Law Center Staff Attorney Chi Chi Wu in response to today’s announcement that the Consumer Financial Protection Bureau is suing TCF National Bank over deceptive tactics used by that bank to enroll customers into costly overdraft coverage of one-time debit card purchases and ATM withdrawals.

“The consumer watchdog that is on the side of working families has done it again by taking strong, firm action against a bank behaving badly. TCF Bank allegedly deceived its customers so it could keep gouging them with pricey fees for unnecessary overdrafts on debit card purchases that most people would rather have denied than pay a big fee. TCF’s CEO even named his boat ‘Overdraft;’ trick fees may keep the bank CEO afloat but they sink ordinary people.

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Statement of NCLC’s Lauren Saunders re: Legal Standing of CFPB Director on Auto Lending Rule

FOR IMMEDIATE RELEASE: JANUARY 18, 2017 || Contacts: Lauren Saunders (This email address is being protected from spambots. You need JavaScript enabled to view it.) or 202.595.7845; Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.) or 617.542.8010

(WASHINGTON) The House Financial Services Committee today issued a report alleging that the CFPB Director Rich Cordray “failed to heed attorney advice on auto lending rule, likely violated federal law” as the CFPB drafted regulations in 2015 outlining which non-bank auto lenders it planned to supervise.

National Consumer Law Center Associate Director Lauren Saunders made the following statement:

“The half-baked allegation against consumer watchdog Rich Cordray seems aimed at building a case that President-elect Trump should fire Cordray for cause. This tempest in a teapot, much like past bogus allegations, is aimed at headlines but does not withstand scrutiny. The trumped up charges against the consumer watchdog do not remotely approach the egregious level of negligent conduct that would necessitate removing a presidential appointee for cause. The internal CFPB exchanges detailed in committee's report show routine internal debate about how to best follow federal notice and comment regulations. Auto lenders were well aware that they could be supervised by the CFPB, and would easily be able to conduct their own analysis of whether they would meet the CFPB's threshold for supervision. Critics attempting to build a case for the unprecedented removal of Richard Cordray as CFPB are on thin legal ground, lack public support, and are carrying water for powerful special interests.

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Advocates Applaud CFPB Lawsuit against Navient for Failing Student Loan Borrowers, Especially Disabled Students and Veterans

FOR IMMEDIATE RELEASE: JANUARY 18, 2017 || Contacts: Persis Yu (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); 617.542.8010

The following statement is issued by Persis Yu, director of National Consumer Law Center’s Student Loan Borrower Assistance Project in response to today’s announcement that the Consumer Financial Protection Bureau is suing Navient, the nation’s largest servicer of student loans.

We applaud the Consumer Financial Protection Bureau for taking critical steps to protect student loan borrowers who have been harmed by Navient’s practices, which created obstacles to repayment by providing bad information, processing payments incorrectly, and failing to act when borrowers complained. It is especially distressing that Navient misreported to credit reporting companies loan defaults by disabled borrowers, including severely injured veterans, who were entitled to loan discharges.

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New CFPB Research Highlights Need for Strong Regulations to Protect Consumers from Collection Abuses

FOR IMMEDIATE RELEASE: JANUARY 12, 2017 || Contacts: Margot Saunders (This email address is being protected from spambots. You need JavaScript enabled to view it.), April Kuehnhoff (This email address is being protected from spambots. You need JavaScript enabled to view it.), or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.), 617-542-8010

(WASHINGTON) Today, the Consumer Financial Protection Bureau (CFPB), continuing its critically important work in protecting consumers, released a report based on its first national survey of consumer experiences with debt collectors. The survey found that the 70 million consumers who have had interactions with the debt collection industry in the past year have suffered from tens of millions of illegal and abusive collection practices. The industry has persisted in violating the 40-year old Federal Debt Collections Practices Act (FDCPA). “Problems in the debt collection industry show why we need a strong consumer watchdog to shine a spotlight on industry abuses and take action. President-Elect Trump must resist calls to fire CFPB Director Richard Cordray or to weaken the CFPB,” said April Kuehnhoff, a staff attorney at the National Consumer Law Center.

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