Media Center

NCLC in the News

Select media clips. Journalists interested in speaking with an expert at the National Consumer Law Center should contact Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it. or 617.542,8010).

Press Releases

NCLC Advocate Statement re: Education Secretary Withdrawal of Critical Student Loan Borrower Protections

FOR IMMEDIATE RELEASE: APRIL 11, 2017 || CONTACTS: Persis Yu (pyu(at)nclc.org) or Jan Kruse (jkruse(at)nclc.org); 617.542.8010

Boston - Today, U.S. Secretary of Education Betsy DeVos formally withdrew several policies aimed at curbing abuses by federal student loan servicers. Those policy directives focused on four areas: helping borrowers get accurate and actionable information, providing consistent service, requiring servicers to be accountable, and providing transparency.

Statement of Persis Yu, director of the National Consumer Law Center’s Student Loan Borrower Assistance Project:

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NetSpend Stealthily Settles FTC Charges Ahead of Fight Over CFPB Prepaid Card Rules

FOR IMMEDIATE RELEASE: APRIL 3, 2017 || Contacts: Lauren Saunders (lsaunders(at)nclc.org) or 202.595.7845; Jan Kruse (jkruse(at)nclc.org) or 617.542.8010

(WASHINGTON) In an announcement released late Friday night by the Federal Trade Commission (FTC), the prepaid card company NetSpend settled charges that the company deceptively claimed that people would have “instant access” to deposited funds loaded onto its prepaid cards while blocking many from accessing their money for weeks or longer. The company agreed to reimburse $53 million of funds that consumers were never able to access and to ensure that it did not deceive consumers about access to funds or registration requirements.
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Big Changes Burden Taxpayers

FOR IMMEDIATE RELEASE: APRIL 3, 2017 || CONTACTS: NCLC: Chi Chi Wu (cwu(at)nclc.org) or Jan Kruse (jkruse(at)nclc.org); 617.542.8010, Consumer Federation of America: Michael Best (mbest(at)consumerfed.org); 202.939.1009

New Report Analyzes Delays and Challenges Faced by Taxpayers This Tax Season

(WASHINGTON) As the tax season enters its final push, advocates from the National Consumer Law Center (NCLC) and Consumer Federation of America (CFA) issued their annual report on tax-time consumer issues Big Changes Burden Taxpayers: New Law Delays Refunds and Drives Demand for Loans; Immigrant Taxpayers Face Challenges. The report discusses problems faced by taxpayers, including:

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Advocates Applaud CFPB for Enforcement Action against Experian for Deceptive Marketing of Credit Scoring Products

FOR IMMEDIATE RELEASE: MARCH 23, 2017 || Contacts: Chi Chi Wu (cwu(at)nclc.org) or Jan Kruse (jkruse(at)nclc.org); 617.542.8010

(BOSTON) Today, the Consumer Financial Protection Bureau (CFPB) took action against Experian, ordering the company to pay a civil penalty of $3 million over its sale of credit scoring products. The CPFB alleged that Experian, one of the nation’s three major credit reporting agencies, deceived consumers by claiming the credit scores it marketed to consumers were used by lenders, when in fact, the scores were never used to make credit decisions.

“This is the latest step among several that the Consumer Financial Protection Bureau has recently taken to protect consumers from abuse by credit reporting agencies;. the CFPB is on a roll,” said National Consumer Law Center staff attorney Chi Chi Wu. “American consumers are so much the better off for the Consumer Financial Protection Bureau’s efforts to clean up the credit reporting industry.”

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Trump Reverse Robin Hood Budget Would Kill Bipartisan Programs that Protect Vulnerable Seniors, Veterans, Working Families

FOR IMMEDIATE RELEASE: MARCH 16, 2017 || Contacts: Lauren Saunders (lsaunders(at)nclc.org), (202) 595-7845 or Jan Kruse (jkruse(at)nclc.org)

Trump calls for elimination of Legal Services Corp, home energy assistance

(WASHINGTON) The budget proposal outlined by President Trump today calls for the elimination of programs that have bipartisan support, save homes from foreclosure, and protect seniors, struggling families, and veterans, according to advocates at the National Consumer Law Center.

“Legal services programs in every state and every county around the country are there to help seniors, struggling families and veterans when they need legal help to save their homes from foreclosure, protect the Social Security funds they need to buy food, or stop an abuser from stalking them,” said Rich DuBois, executive director of the National Consumer Law Center.
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Sterling Jewelers, Wells Fargo Scandals Show Why Forced Arbitration Must End

FOR IMMEDIATE RELEASE: MARCH 7, 2017 ||  CONTACTS: Lauren Saunders (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.); 617.542.8010

Advocates Support Bills to Restore Americans’ Right to Day in Court

Washington - Advocates at the National Consumer Law Center applauded today’s introduction in the Senate and House of Representatives of six bills to curtail forced arbitration, a practice that companies increasingly use to hide illegal conduct and avoid accountability for their wrongdoing. The bills were announced at a press conference attended by several victims of forced arbitration, including former Fox News anchor Gretchen Carlson, who brought charges of sexual harassment against former the Fox News chairman; a customer ensnared in the Wells Fargo fake account scandal; and a service member who was fired by his former employer when he told them he was being deployed to Afghanistan.

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National Consumer Law Center Statement on Appellate Court Order to Vacate and Review Questionable Decision on Trump Power over Consumer Watchdog

FOR IMMEDIATE RELEASE: FEBRUARY 16, 2017 || Contacts: Lauren Saunders (This email address is being protected from spambots. You need JavaScript enabled to view it.); Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.) or 617.542.8010

(WASHINGTON) Today, the full U.S. Court of Appeals for the District of Columbia Circuit agreed to rehear a decision that would have posed a serious threat to the integrity and independence of the Consumer Financial Protection Bureau and its director Richard Cordray. The decision, issued by three of the Circuit’s judges in October 2016, struck down a provision of the Dodd-Frank Wall Street Reform and Consumer Protection Act that permitted the President to dismiss the CFPB director only for “inefficiency, neglect of duty, or malfeasance in office.” Instead, the 2016 decision held that the President could fire the CFPB director at will. Wall Street lobbyists and their allies in Washington have urged President Trump to fire Cordray before his term ends in July 2018. The full Court of Appeals vacated the three-judge panel’s decision and scheduled the case for argument on May 24.
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