Media Center

NCLC in the News

Select media clips. Journalists interested in speaking with an expert at the National Consumer Law Center should contact Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it. or 617.542,8010).

Press Releases

Advocates, Tribal Groups Seek to Delay Drastic Changes to Program Providing Affordable Voice and Broadband Access in Indian Country

FOR IMMEDIATE RELEASE: July 3, 2018

National Consumer Law Center contacts: Olivia Wein (This email address is being protected from spambots. You need JavaScript enabled to view it.) or (202) 452-6252; Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.) or (617) 542-8010

Advocates Ask FCC to Delay Implementation of Changes to the Tribal Lifeline Program While D.C. Circuit Completes Review

WASHINGTON -- Today, consumer advocates, alongside tribal, civil rights and faith-based groups, voiced their support for efforts by the Crow Creek Sioux Tribe, the Oceti Sakowin Tribal Utility Authority, and wireless service providers (Joint Petitioners), to delay implementation of expansive changes to the Tribal Lifeline Program. The groups sent a letter to the Federal Communications Commission (FCC) urging it to delay rule changes outlined in its Fourth Report and Order (Tribal Order), which would disrupt affordable voice and broadband access for thousands in Indian Country, until the conclusion of a review sought by Joint Petitioners in U.S. Court of Appeals for the D.C. Circuit.

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NCLC Advocates Applaud CA AG’s Lawsuit Against Navient

FOR IMMEDIATE RELEASE: JUNE 28, 2018 || Contacts: Persis Yu, This email address is being protected from spambots. You need JavaScript enabled to view it. or Jan Kruse This email address is being protected from spambots. You need JavaScript enabled to view it.; (617) 542-8010

Boston - National Consumer Law Center advocates applauded the California Attorney General, Xavier Becerra, for taking decisive action today to protect student loan borrowers from abusive student loan servicing practices. Attorney General Becerra filed a lawsuit against Navient Corporation (Navient) and its subsidiaries, Pioneer and General Revenue Corporation debt collection agencies. The suit alleged misconduct resulting in borrowers being steered into repayment options that were lucrative for the companies and often harmful to borrowers.

“Navient and other federal student loan servicers and debt collectors are the gatekeepers to many of the flexible repayment options offered by the Higher Education Act and thus wield substantial power over the financial stability of nearly 43 million student loan borrowers,” said Persis Yu, director of National Consumer Law Center’s Student Loan Borrower Assistance Project. Unfortunately, as has been extensively documented, the student loan debt collection and servicing industries have long been rife with misconduct. “When servicers and debt collectors act abusively and deceptively, the harm can be long-term and irreparable,” said Yu.

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Banks, Mortgage Servicers, Student Lenders, and Auto Dealers Push FCC to Weaken Consumer Protections from Unwanted Robocalls

FOR IMMEDIATE RELEASE: June 26, 2018 || Contacts: Margot Saunders (This email address is being protected from spambots. You need JavaScript enabled to view it.) or (202) 595-7844; Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.) or (617) 542-8010

U.S. Chamber, Consumer Bankers Association, Student Loan Servicing Alliance and Others Propose Changes to Key Consumer Protection Law that Would Expose Consumers to Even More Robocalls

WASHINGTON – Comments are due this Thursday, June 28, to the Federal Communications Commission (FCC) regarding an inquiry that will determine the fate of the Telephone Consumer Protection Act (TCPA)’s protections against robocalls and robotexts to cell phones. Industry trade groups, including the U.S. Chamber of Commerce, the National Automobile Dealers Association, and the National Mortgage Servicing Association, and large businesses, including Quicken Loans, Navient and Nelnet, Sirius XM Radio, and ADT Security, have urged the FCC to effectively unravel the TCPA -opening the floodgates to unwanted robocalls and texts.
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Trump Nominates Office of Management & Budget’s Kathy Kraninger to Lead the Consumer Financial Protection Bureau

FOR IMMEDIATE RELEASE: JUNE 18, 2018 || Contact: Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.), (617) 542-8010

WASHINGTON – President Trump announced Kathy Kraninger as his nominee for director of the Consumer Financial Protection Bureau late Saturday. Since November 25, 2017, Office of Management and Budget Director Mick Mulvaney has also served as acting director of the consumer bureau, an agency that has returned more than $12 billion to consumers but which Mulvaney once described as a “sick, sad” joke.

“Ms. Kraninger does not appear to have any consumer protection experience that qualifies her to lead an important agency that oversees the largest banks and protects the public from risky mortgages, tricks and traps, and other abuses by Wall Street giants,” said Lauren Saunders, associate director of the National Consumer Law Center.

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Court to CFPB: Payday Lending Rule Compliance Date Stays Intact

FOR IMMEDIATE RELEASE: June 12, 2018 II Contacts: Center for Responsible Lending: This email address is being protected from spambots. You need JavaScript enabled to view it. (202) 349-1866; Public Citizen: This email address is being protected from spambots. You need JavaScript enabled to view it., (202) 503-6768; National Consumer Law Center: This email address is being protected from spambots. You need JavaScript enabled to view it. (617) 542-8010; Americans for Financial Reform: This email address is being protected from spambots. You need JavaScript enabled to view it. (202) 869-0397

WASHINGTON, D.C. – The U.S. District Court for the Western District of Texas today ruled against the request by Mick Mulvaney, the Community Financial Services Association of America, and the Consumer Service Alliance of Texas to delay the compliance date for the Consumer Financial Protection Bureau’s rule on payday loans.

This spring, industry groups filed suit to invalidate the payday and car title rule and block the consumer bureau from implementing it. Then, the consumer bureau teamed up with the industry groups to ask the judge to stay the payday rule, without litigation. If the court had sided with Mulvaney and the industry and stopped the rule from moving forward, payday lenders would be able to continue to use harmful business models to keep distressed borrowers in a cycle of debt. Consumer advocates and civil rights organizations are calling on the consumer bureau to implement the rule as planned (effective August 19, 2019) to protect consumers from predatory lenders.

The consumer bureau issued the rule last October following broad stakeholder input and more than five years of extensive research confirming that these loans trap borrowers in unaffordable debt, causing severe financial harm. At the heart of the rule is the commonsense requirement that lenders check a borrower’s ability to repay before lending money. In a 2017 poll of likely voters, more than 70 percent of Republicans, Independents, and Democrats said they support this idea. The requirement helps to ensure that a borrower can repay without re-borrowing and without defaulting on other expenses—that is, without getting caught in a debt trap.

The Stop the Debt Trap campaign, made up of more than 750 organizations from across the country, released the following statement:

“The consumer bureau, under the direction of Mick Mulvaney, should never have made this transparent attempt to destroy an important consumer protection around payday lending. Nonetheless, we’re heartened that a federal judge rejected Mulvaney’s attempt, in partnership with predatory payday lenders, to evade the requirements of the Administrative Procedures Act. “If they had succeeded in persuading the court, Mulvaney and the payday industry would have rolled back an important consumer protection with zero public input. By contrast, the payday rule as it currently stands was the subject of more than five years of public outreach, analysis and comment.”

Public Citizen, Center for Responsible Lending, the National Consumer Law Center, and Americans for Financial Reform Education Fund last week filed an amicus brief asking the judge not to stay the rule.

As Robocall Volume Breaks Records, FCC Could Open the Floodgates to Even More Robocalls

FOR IMMEDIATE RELEASE: June 7, 2018 || Contacts: Jan Kruse (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Carolyn Carter (This email address is being protected from spambots. You need JavaScript enabled to view it.) (617) 542-8010

Consumers Have Until June 13 to Urge FCC to Protect Consumers from Illegal Robocalls

WASHINGTON - According to the call-blocking app YouMail’s Robocall Index, robocalls made to consumers in the month of May exceeded 4 billion, the highest one-month total on record. As the number of calls soars, the Federal Communications Commission (FCC) has opened an inquiry into a number of critical questions under the Telephone Consumer Protection Act (TCPA) that will determine whether this law remains viable as a protection against robocalls.

The questions presented by the FCC include:

  • What constitutes an “automatic telephone dialing system” (autodialer)?
  • How should the FCC treat calls to reassigned wireless numbers?
  • How may a called party revoke prior express consent to receive robocalls?
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Acting Director Mulvaney Fires Members of Advisory Board of Consumer Financial Protection Bureau, Endangering Financial Well-Being of American Families

FOR IMMEDIATE RELEASE: June 6, 2018 || Media Contacts: Jan Kruse, National Consumer Law Center, (617) 542-8010, This email address is being protected from spambots. You need JavaScript enabled to view it., Kelli Johnson, Texas Appleseed, (512) 473-2800, x103, This email address is being protected from spambots. You need JavaScript enabled to view it., Nehama Rogozen, California Reinvestment Coalition, (415) 676-1320, This email address is being protected from spambots. You need JavaScript enabled to view it.

WASHINGTON – Today marked another in a series of unilateral moves that signal the destruction from within of the Consumer Financial Protection Bureau’s (Bureau). The Bureau informed Consumer Advisory Board (CAB) members and members of two other CFPB Advisory Boards that their terms were terminated and that they were not permitted to re-apply. This action takes place two days after 11 consumer advocates and academics* shared their concern over the cancellation of the only two CAB meetings scheduled for this year, as well as the direction of the Bureau away from helping everyday Americans. “Firing the current CAB members is another move indicating Acting Director Mick Mulvaney is only interested in obtaining views from his inner circle, and has no interest in hearing the perspectives of those who work with struggling American families,” said Ann Baddour, CAB chair.

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Consumer Advisory Board Members of Consumer Financial Protection Bureau Alarmed by Bureau’s Shift to Deregulate Industry Rather than Protect Consumers

FOR IMMEDIATE RELEASE: June 4, 2018 || Media Contacts: Jan Kruse, National Consumer Law Center, (617) 542-8010, This email address is being protected from spambots. You need JavaScript enabled to view it.; Kelli Johnson, Texas Appleseed, (512) 473-2800, x103, This email address is being protected from spambots. You need JavaScript enabled to view it.; Nehama Rogozen, California Reinvestment Coalition, (415) 864-3980, This email address is being protected from spambots. You need JavaScript enabled to view it.

Washington - 11 consumer advocates and professors* who serve on the Consumer Financial Protection Bureau’s (Bureau) Consumer Advisory Board (CAB) expressed deep concern about the policies and direction of the Bureau. “We can’t forget that American families lost one-third of their wealth just a decade ago, due to reckless market practices that hurt individuals, communities, and honest businesses alike,” said Ann Baddour, chair of the CAB and director of the Fair Financial Services Project at Texas Appleseed. “As the Bureau unilaterally shifts its mission from one prioritizing consumer protection and upholding fair market practices to one focused on industry regulatory relief—we see families, once again, being left behind.”

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