Understanding the National Mortgage Settlement

A Free Online Course for Housing Counselors

The National Consumer Law Center (NCLC) and the National Housing Resource Center (NHRC) developed a free two-part webinar training to help counselors learn about the National Mortgage Settlement (NMS) and how the agreement's servicing standards will help them in their daily work. A free workbook will accompany the webinar. Counselors will also learn about a new easy-to-use ONLINE CHECKLIST that will aid counselors in recognizing, documenting, and reporting violations of the settlement's servicing standards. 


National Mortgage Settlement Checklist 
Other practice aids and sample counseling forms


Click on the cover image to download a high-resolution version of the Guide.

For a low-resolution version, click here.

Understanding the National Mortgage Settlement: 
A Road Map for Housing Counselors

 The two-part series of webinar trainigs focused on Settlement's standards for servicing mortgage loans:

Part I: Settlement's servicing standards 
Recording & PowerPoint Presentation

Part II: Settlement and CFPB servicing standards  
Recording & PowerPoint Presentation


 The National Mortgage Settlement Checklist is a joint project of the National Consumer Law Center and the National Housing Resource Center.