/Special Projects

Special Projects

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COVID-19 & Consumer Protections

2020-10-14T11:35:31-05:00March 16, 2020|Categories: Special Projects|

The COVID-19 pandemic is creating upheaval in people’s lives, especially the most vulnerable, and NCLC is working with allies, government officials, and businesses, to help. This list of resources, which will be updated as new information is available, is a guide to help families navigate their financial lives during these turbulent times. It also includes [...]

How the Lifeline Program Can Help Vulnerable Consumers Connect to Voice and Internet Service after a Natural Disaster

2019-03-07T12:44:33-05:00March 28, 2018|Categories: Special Projects|

March 2018 Print in PDF  The federal Lifeline program helps low-income households afford voice and broadband internet service. After Hurricane Katrina, Lifeline cell phone service helped economically fragile families displaced by natural disaster connect once again to the outside world to access disaster assistance, employers, family, and community to begin the process of rebuilding their [...]

Need Help with Debts?

2020-04-27T16:08:28-05:00March 27, 2018|Categories: Special Projects|

Don’t get burned by scammers – know the facts about debt relief!  March 2018 Print in PDF Debt relief is the generic name for different ways you can manage your bills. This fact sheet covers different types of debt relief and what you should watch out for. Debt relief scammers often target people in financial [...]

Michigan Foreclosure Prevention Project

2016-06-24T12:03:14-05:00June 24, 2016|Categories: Special Projects|

Mortgage Servicing Litigation Guide  by the National Consumer Law Center© A. Checklists and Charts Checklist for Tracking Compliance with the RESPA Loss Mitigation Rules (MS Word) Checklist for reviewing RESPA Loss Mitigation Notices to Borrowers (PDF) Mortgage Servicing Claims Chart (PDF) Call Log for Pending Loss Mitigation Application (MS Word) B. Sample Qualified Written Requests Sample RFI About a [...]

Carol’s Story

2019-03-07T12:43:15-05:00October 2, 2014|Categories: Special Projects|

How Project Stay Connected and NCLC Helped Keep the Lights and Heat On The odds were stacked against Carol D. As a low-income, disabled, elderly widow living in an all-electric home, Carol thought that with all the personal and financial hardships she was facing, her utility company would surely help when she fell behind on [...]

Public Policy Reforms

2013-02-06T18:24:36-05:00February 6, 2013|Categories: Special Projects|

NCLC works closely with utility regulatory commissions, utility companies, and advocates for public policy changes so that low-income households can move beyond worrying whether their utility services will be shut off. More affordable utility service lowers overall housing costs, decreases homelessness and frees up resources that can pay for food, medicine, mortgage or rent payments, [...]

Utilities Advocacy Training

2013-02-06T18:13:56-05:00February 6, 2013|Categories: Special Projects|

Through Stay Connected, NCLC attorneys conduct trainings for non-attorney advocates and front-line social service workers to help low-income Massachusetts residents avoid termination of their utility services. Advocates learn the eligibility requirements for electric utility discounts, how to prevent service from being shut off, and how to restore service if it was terminated. In-person TrainingsTo schedule [...]

Stay Connected

2020-08-06T17:14:05-05:00February 6, 2013|Categories: Special Projects|

Project Stay Connected helps low-income people to maintain heating, electricity, gas, and phone services. NCLC provides training and case advice for front-line social service workers and advocates in Massachusetts. Read how Project Stay Connected helped Carol We also advocate for more consumer-friendly rules and practices regarding shut-offs of utility services, promote discount rates and reasonable [...]

Equitable Access to Broadband, Media, Utilities, and Telecom Services

2020-09-09T13:24:16-05:00September 26, 2012|Categories: Special Projects|

Policy Analysis Briefs & Press Releases Issue Brief: Broadband Service is a Racial Equity Priority, September 2020 Comments, Letters, & Testimony Presentation: Disparate Energy Insecurity Impacts: The Need For Racial Justice in Utility Billing, Credit and Collections, April 14, 2020 Group letter urging Congress to address civil rights and privacy, April 19, 2019 More Comments, Letters, [...]

Sustainable Homeownership

2020-09-08T14:45:16-05:00September 26, 2012|Categories: Special Projects|

HOT TOPICS Press release: HUD Guts Civil Rights Rule Used to Address Systemic Discrimination in the Housing Market on the Dawn of an Eviction and Foreclosure Crisis, Sept. 8, 2020 Press release: Leading Civil Rights & Housing Groups Condemn President’s Effort to Gut Fair Housing, Use of Incendiary Racial Rhetoric for Political Gain, July 23, [...]