Presentation: Utility Consumer Rights Course
Outline of a utility consumer rights training, part of the Massachusetts Law Reform Institute Basic Benefits training series.
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Massachusetts Utility Consumer Rights Course
In this course, advocates and front-line social service workers who assist low-income, Massachusetts consumers learn the eligibility requirements for utility discounts, how to prevent service from being shut off, how to restore service if it has been terminated, and how to manage past due balances. Throughout the year, NCLC staff periodically offers this free course…
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Massachusetts Discount Rate Customers Falling Farther Behind on Utility Bills
This brief disaggregates arrearage data by customer class, looking at the discount rate and standard rate customers separately.
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As Winter Shutoff Protections Expire, More Bay Staters are Falling Behind on Energy Bills
A new brief analyzes Massachusetts utility data and finds customers owe significantly more in unpaid energy bills than prior to the pandemic.
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Utility Help in Massachusetts
Listing of resources to help Massachusetts consumers.
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Massachusetts Utility Consumer Rights Course
TIME: 1:00 – 2:30 PM In this course, advocates and front-line social service workers who assist low-income Massachusetts consumers learn the eligibility requirements for utility discounts, how to prevent service from being shut off, how to restore service if it has been terminated, and how to manage past due balances.
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