Comments on FCC Proposed Robocall Scorecard
These comments support the FCC’s proposal to create a Robocall Scorecard that rates voice service providers on their efforts to keep scams and other illegal calls off of their networks.
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Reply Comments of Consumer Groups on KYC FNPRM
Reply comments supporting the FCC’s proposals to require enhanced Know-You-Customer information for several forms of voice service.
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Reply Comments Regarding Appropriate Classification of Certain Types of VoIP Provider
NCLC et al. submitted reply comments urging the FCC not to classify all forms of VoIP as a telecommunications service, as doing so would undermine enforcement efforts against those VoIP providers that expose U.S. subscribers to criminals.
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Reply Comments Urging FCC to Strengthen Rules Blocking Scam Calls and Texts
NCLC, National Consumers League, Consumer Action, and Electronic Privacy Information Center filed Reply Comments urging the Federal Communications Commission to strengthen its rules to require blocking scam calls and texts, prohibit foreign calls that spoof U.S. phone numbers, and to improve rules under the Telephone Consumer Protection Act to make it easier for consumers to…
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Comments of Groups Regarding the Efficacy of STIR/SHAKEN Caller ID Authentication
NCLC and the Joint Trade Associations comment to the FCC regarding methods to improve the STIR/SHAKEN Call Authentication Framework to better protect consumers from unwanted scam and spam calls.
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Letter to Congressional Joint Economic Committee About Scam Calls
NCLC advocates provided information about scam calls and text messages to congressional investigators for the Joint Economic Committee. The letter addressed the causes behind the proliferation of scam calls and texts, their economic impact on subscribers, and what can be done to stop them.
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Reply Comments of Nine National Consumer Groups Responding to FCC's Delete, Delete, Delete Docket
Reply comments from nine national consumer and privacy groups in response to the docket initiated solely by Chairman Carr entitled “Delete, Delete, Delete.” We urge the Federal Communications Commission (Commission or FCC) to prioritize protecting consumers from widescale fraud and invasion of privacy facilitated through unwanted and illegal calls and text messages placed through the…
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FTC Telemarketing Sales Comments to the FTC on Telemarketing Sales Rule (TSR) Inbound Tech Support Calls NPRM
NCLC fully supports the FTC’s proposal to amend the TSR to include inbound technical support calls in response to a solicitation to help protect consumers from these scam calls.
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What Banks Can Do to Stop Bank Imposter Texts
As noted by the FTC, bank imposter texts are skyrocketing. As described in this letter, there are specific actions that banks can take to help stem these, and to protect consumers from losses that result from these imposter texts.
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Letter to FCC from National Consumer and Privacy Groups on Importance of Allowing Wireless Providers to Impose CTIA's Best Practices on Business to Consumer Texts
Commenters representing frequent business texters (including telemarketers) seek to unwind and reduce existing protections fail to recognize that the reason that the text method of communication is currently so valuable is directly related to the protections the Messaging Principles and Best Practices and providers establish for these messages, particularly the control that these protections give…
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Comments of Seven National Consumer Groups Encouraging the FCC to Act More Aggressively to Stop Scam Texts
Scam texts remain a significant problem for U.S. cell phone users. The FCC has the tools to identify the platforms that transmit the scam texts, and it should create incentives to encourage those platforms to stop sending scam texts.